View account balances, make payments and transfers, plus go beyond everyday banking with features and tools that help you see the big picture and plan for what's next.
SECURITY & PROTECTION
Reset your user ID and password
Reset your security questions
BB&T uses advanced encryption technology
Your complete account numbers are never transmitted
PAYMENTS, TRANSFERS & DEPOSITS
Pay a bill
Transfer money between accounts
Pay a friend by email or text
Deposit a check
Organize your dashboard by what's most important to you
Add a profile image
Personalize your debit card
Manage your BB&T accounts, account details and transactions
Link accounts, bills and investments from outside of BB&T
Temporarily disable your debit card and enable custom settings
Monitor your monthly budget and see what's left to spend
Search and view transactions by category
Easily access and manage your Marketconnect or BB&T Scott & Stringfellow accounts
Call, email or schedule an appointment with your local banker
View customer service wait times and bypass the automation system
Find a local branch or ATM
OTHER TOOLS & FEATURES
View your account balance before you log on
Capture, organize and attach receipts
Calculate tips based on quality and type of service
Earn cash back on debit card purchases
Track mortgage rates and trends
View and redeem your credit card rewards
Open a BB&T account
Enroll in online banking to get a user ID and password
Contact BB&T at 888-228-6654 (888-BBT-ONLINE)
BB&T does not charge fees to download or use the U app. Your mobile carrier may charge for text messaging and web access services. Check with your carrier for information about their fees.
Bug fixes and enhancements
Ratings and ReviewsSee All
I can’t tell you how many missed transfers and bank fees I have been charged because of this app and a customer service team that is uninterested at best. It has been enough for us to switch three personal accounts, two biz,and a credit account away from the institution. If we would have gotten a single “sorry for the inconvenience” just ONCE - all would have been forgotten/forgiven. The money lost only became an issue when we were treated so poorly. However - that is their CS I guess. And can’t blame it on one person - over 5 phone calls... Couldn’t bring myself to actually visit the local branch again. I am really not sure what else I could possibly say to persuade just ONE person away from this bank. Honestly, a shoebox would be better. And I did not write this as a joke - I am 100% serious though I will give them some credit if they actually post the review. Otherwise I’d request the single star back for being unprofessional and having a lack of transparency.
update: 1 to 5 stars
After a REALLY bad experience I left the first negative review of a company (loosely defined here I suppose) in my life - mainly because I couldn’t believe how we had been treated initially over what I personally saw as a very minor issue (this was my view because it seemed easily remedied); in the end the $ really wasn’t the issue - just the attitude we were met with. Wade - from BB&T - your simple apology saved a customer. Note: Apologies do work! Even when a customer is upset!
Developer Response ,
Hi, PnkMONK. I’m sorry you are having problems, but thank you for letting us know. Let's see if we can help and get you connected to the right people. Email us here at mobile@BBandT.com with your name and preferred method of contact and we will be glad to help you. Also, if you are experiencing any issues with U by BB&T app, we would be happy to work with you to gather more information in order to troubleshoot the issue further. Please do not include personal account information since email is not a secure form of communication.
Wade, BB&T Mobile
I was tired of all the chains banking facilities and when I moved here from the Beach they gave me sick great one on one service almost like small town bank where everyone knows your name and I like that!!!!! I grew up in a small town with corner neighborhood store. Small local library, small local pharmacy, family owned shoe store and bank that was good doing business with because you didn’t feel
Like a number because it was small enough they gave you attention like your home and I enjoy that small time personalized service. I’m
So glad that I found them. Matthew Tow is a really nice and professional person . This will be my bank for years to come. Even helped me with a few other products. I really think that this is what banking should get back to!!!! Not like those other bigger rip off corporations like BANK OF AMERICA! Which I never hear anything good from
Anyone anymore! Keep screwing people over they’re not going to stay in business with the way that they treat their clients! I used to hear some good things some not so much but now all I hear is very negative feedback saying don’t go to Bank of America they WILL rip you off. Maybe not right away but it will happen.$
Having something removed off my credit report
I was called by the fraud department they said they turn down a charge and the charge was because I bought something on television and it said I only had to pay for shipping which was 699 but no where could I find that in 14 days they were going to charge me $100 and something so the fraud department said well just we’re not gonna let it go through but just change your credit card number and I said that would be OK I said they don’t have my account number or anything so if I just change my credit card number you know so anyway I waited for that for about 10 days or something and I think it was my debit card but anyway the girl close my account and started a new account and now on my credit report it shows that I closed I A account but that’s not what I wanted to do and they said BBNT already said a manager I guess from the corporate said that they would remove it and credit karma said that they talked to BBNT and they said it would be removed but it’s been on there for two years I was hoping somebody could take care of it for me and you know remove that off my credit report because I’m trying very hard I’ve made all my payments on time and I’m working very hard to pay off everything that I owe it to you so if you could help me out I would prescient it thank you
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- 154.9 MB
Requires iOS 11.0 and watchOS 4.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Copyright © 2020, Branch Banking and Trust Company. All Rights Reserved.
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