U. S. Postal Service FCU 4+

I love banking with USPSFCU despite the onsite locations limit. Having the app makes up for some limitations. I am glad USPSFCU forged banking relationships with local credit unions for cash withdrawals and face-to-face transactions. I do wish the app would program notifications like Zelle and identify the specific $dollar amount of an Debit or Credit transaction rather than just saying “a Debit transaction greater than amount: Your account (xxxxxxxx) had one or more debit transactions exceed $1. Now, the notification Rule only allows users to set a default $ amount to exceed to get a notification. In the prior legacy system rather option was available.

I’ve been working for the USPS For 33 years. I joined the credit union shortly after I started. I’ve been nothing but unhappy with the service. When you made some new changes to the establishment, I was unable to log on. I called for days. I left a message and no one called me back. It’s been months and I still haven’t received a return call. I had to figures it out by myself.

This app is horrible. You receive notifications the next day vs real time as before. You literally can no longer manage your distributions until after the money is deposited. It seems like every functionality that made the other system great is now something that you literally have to go into the actual facility to request a teller or staff member to do for you. It’s 2022 and I can do LESS banking processes online today than I could with the old system, and sadly the people that work there know it and can’t offer any explanation for it! It’s very disappointing and we ponder if it’s better to move to another FCU? My money has been here since I was a child, and I even have an acct for my grandson, but it may be time to move it all. Do better folks.