Uber Eats: Food Delivery 12+

Poor organization

I’ve had two terrible experiences with the app.
1) my food was delivered in the middle of winter by someone on a bicycle. No protective bag or basket to put the food in, just a bag of heavy, hot food exposed the the freezing winter air, dangling on someone’s bike. When it finally arrived nearly 2 hours after placing the order (the restaurant was only 1.2 miles away from my house and should not have taken that long) , it was freezing cold. I felt worse for the poor delivery guy that had to ride on poorly lit, winding roads in the middle of winter. He even states that he “wasn’t supposed to” be making deliveries over a certain amount of mileage away).
2) I ordered food from a location that was 3 miles away from my house (10 minutes drive) got a notification that it was picked up, and that it would be delivered in 10 minutes. Makes sense... after checking the app 10 minutes later, when the order should have arrived, it continued to say it was 10 minutes away. The tracking showed that the driver was in the complete opposite direction of our house and the restaurant. After checking another 10 minutes later, the driver was still in the same spot. Another 10 minutes, and they were still there. We called and he said he was “driving and is on his way”. After a few minutes he started moving, but was still going in the opposite direction.

Deleting this app immediately and never using it again.

Developer Response ,

Hi, we are sorry to hear about your unpleasant experience with the damaged orders and the delay in the delivery of the order. We would like to take a closer look into this issue of yours. Please send a quick note to help.uber.com/eaters so we can connect.

Great application, climbing prices

The application itself works great and has many great choices in my area.

Unfortunately, I will no longer be using the (eats) service due to the rising booking fees. I could understand the fees based on distance for standalone companies hiring their own drivers. Uber has drivers who are intending to drive these distances for pay and can continue with more rides after leaving the destination (home) rather than having to drive back to the starting destination (restaurant). A pizza delivery through the pizza company 5 minutes away has a 50% lower delivery cost than Uber does for a restaurant in the same general area (within .2 miles). This is unacceptable. I guarantee you will continue to lose customers, as I already know of several other who are moving to your competitors for this very reason. I’m disappointed I will not be ordering my favorite tonight through Uber eats because it is $9 for a 10 minute drive. The restaurants are already inflating their prices from their in store prices. Don’t add to the problem.

Update: 2 days go by since the initial review. I opened the app out of curiosity and was welcomed by a notification touting lowered booking fees. From what I noticed (based on my ordering history) there have been no lowered prices. I’m glad I’m not wasting my money on this any longer. I used to order regularly from Uber eats but this has gotten out of control. Fix yourself, Uber.

Developer Response ,

Hey there! Please note that the delivery fee now varies depending on the distance of the desired restaurant to the delivery address. A restaurant located far away might deliver to the set delivery address, albeit with a higher delivery fee and vice versa. For further queries, reach out to us at https://help.uber.com/eaters and we'll connect.

Horrible customer service!!!!

I order food from you guys and it was completely cold and the food was delivered messy. The order was $65 and I spoke to 2 different “customer service specialist that that both sucked and could give me a refund the most they “could do for me” is give me a $5 Uber cash. The order came almost 1 hour from the estimated time. I understand having an order before mine but after that order was done there was no other order but mine and the driver remained in the same spot for almost 30 minutes straight until I sent him a message and he finally decided to show up after another 30 minutes. This is legit a scam! I want a full refund like we didn’t even eat the food because it was soggy and nasty by the time we received it. I took a screenshot of my message to the delivery driver as well. You guys get good ratings because most people forget about the small things and still give you a good rating, but my order was $65!!!!! I will not forget this. I’m deleting this app never using it again, from now on I’m using DoorDash. At least they get my food right, and on time if not earlier. Which is crazy because you guys are supposed to be the best right ? Number 2 listed on the App Store but what about all the small items that are missing from orders ? Like I said most people don’t mind and I’m one of those people but my order was $65 and it was disgusting.