Uconnect 4+

My 2020 dodge Durango was stolen. I reported it to Uconnect, they disabled me from being able to view the vehicle location on my end to track it themselves. They only track for 14 days and then tell you at that point it’s a total loss. They couldn’t get a connection to my vehicle until the 13th day! And even then there is a 30 minute lag time between when they receive the area of the vehicle and they call the police so of course by the time the police gets there the car is gone! On the 14th day I gained access to be able to track it myself and had to call the police stations myself to give them the location at that point because my police report was made 2 weeks prior some of the police didn’t want to assist! I wasted 2 weeks trying to get my car back no thanks to them! If your car is stolen your better off tracking it yourself vs letting them do it they don’t care!! I was even told my tracker was in my engine and if it was started without the key it wouldn’t be trackable which I found later was a complete lie!!

Hi Niya, we apologize for any inconvenience and misinformation that you may have been subject too. Our team would always be happy to help and look into your current situations. If you would like any support, please follow up with us via email at socialmedia.uconnect@fcagroup.com. ~Rob

I just bought my 2020 Jeep Grand Cherokee High Altitude and already having Uconnect/Guardian access issues. Was on the phone multiple times for 3 days with Guardian and Uconnect customer service and no one has been able to resolve the issues. I keep getting the run around between the two and no one seems to know what they’re talking about. This is absolutely horrible service and makes me want to return the vehicle. The last thing Guardian help desk told me was that it’s a software issue for why the SOS would not work. They told me to start and drive the vehicle for 10 minutes and turn it off. And repeat this process 2 more times for a total of 30 minutes and this should reset the SOS and allow it to work. Can you believe this is what Guardian told me to do to fix the problem??? This is crazy! Never heard such a thing. What kind of customer support is this? They should be able to reset or send a signal or something from their end to fix the SOS system or software issue. There should be simple fixes for these vehicle technology issues. They advertise that Uconnect & Guardian is so great but the first time experience that I’m having with it is not, it’s terrible so far. Never had this problem with my previous OnStar service. I hope that FCA or other technical support reads my review and can immediately help resolve my problem please.

Thanks,
David

Thank you for taking the time to reach out to us and we certainly recognize any frustration that may be present. If you are continuing to experience this concern, please send an email over to socialmedia.uconnect@fcagroup.com with “ATTN: Uconnect/David's Grand Cherokee” in the subject line ~ Jivona

Ram/Chrysler/FCA should be ashamed of this app. I bought a $75k 2021 Ram 1500 Limited and the app for it is not only terrible, but they want me to pay to subscribe to use it. The Ford app is free and 100 times easier to use. The lag on this app is awful. Sending the truck any commands takes several minutes to comply. Here’s the kicker, if you choose the option of the 12” screen in the truck, they completely neuter the app. It has no features other than lock/unlock and start stop. No fuel level check, oil life, tire pressure, mileage, nothing. Can’t locate it to see where it’s parked or track it if it were stolen. Can’t even see if the vehicle is currently locked or unlocked. All features that exist and could easily be done with the hardware and software as is. And since it takes so long to complete an action, you never really know of it happened until you walk out to the truck and find out you have to do whatever you wanted manually anyhow.

Once my free trial is over, I’ll delete this app and forget it exists. Why on earth would they punish the people who buy the premium electronics package with the completely bare bones app? Shameful. If the app was halfway decent, it would still be a rip off to have to subscribe, but it’s terrible AND costs money. Garbage, garbage, garbage. The fact that Ram cares so little about technology features is reason enough to shop for a different brand of vehicle when I trade this in.

We certainly appreciate your feedback. Our team has made sure to document your comments within our system, as we are always looking for ways to enhance our services. If you have any questions, feel free to let us know. Thank you. ~ Jivona