Udemy Online Video Courses 4+

2 suggestions to address pain points

The first is to provide an easy to find place to give suggestions. Perhaps you have a place to give suggestions, but after 10 minutes of fiddling with your website, I can’t find it. So, hence, why I am writing it here in hopes you will see it.

The second suggestion, which was my original suggestion, is to put the length of each course (hours/minutes) at the top of the “About” section of the course. I can see this information before I purchase it, but not after for some reason. There are plenty of times I have wanted to look and see how long a course is after I purchased it, and I cannot find that information where I expect it, which would be in the “About” course description section. I have to go back and look at the course in your catalog, as if I haven’t purchased it yet, and look at the description there, which is just annoying.

Please fix these two things and I will update my review to 5 stars.

Developer Response ,

Hi there, we appreciate your honest feedback and we are sorry to hear that you have troubles with the video playback. Please try switching to a more stable internet connection or reducing the video streaming quality to play the video in a lower resolution. You can also download the course for offline viewing instead of streaming it online. Regarding the issue with course price discrepancy, please reach out to us directly at https://support.udemy.com/hc/en-us so we can assist you further. Thanks for your cooperation and hope to hear from you soon!

UX should be improved in mobile app

- When you go my courses tab and browse one of your purchased courses in mobile app, there is no link to go to the author profile for looking his/her other courses. You basically need to search instructor name in search section to find his/her other courses. Waste of time. This problem can be solved very easy. In purchased courses, a simple button/link which goes instructor profile can be put in the “more” section. Then I can easily look my instructors other courses and enroll them if I like it.

- When you look for a new course, you can see the curriculum in extendable way. Tree structure in other words. When you click the “+” sign, you can see the content of the section. This is perfect. If there is a lot of section, it says after showing some section, “There is 19 more section”. 19 is trivial, this number depends on the course. Anyway, when you click this link to see whole section, there is no tree view any more. No “+” sign to extend section content. Which means there is a very big table of contents page. You have to scroll down and up to see everything. It is waste of time. You can implement a tree view after I click to see whole section. Then If I curious about content of the one section, I can click the “+” sign and see the content. You also can add “extend/collapse all section” option. This is more user friendly.

Thanks!

Developer Response ,

Hi there, thank you so much for your feedback and we really appreciate all of your sincere contribution to the Udemy app. We have recorded these suggestions as a feature request, and we do hope that this will be launched as soon as possible. Have a great day!

Love Udemy....but not the app.

I absolutely love Udemy. I’m beginning to hate the app. They apparently once had an app for Apple TV but decided to abort it once apple developed the ability to airplay or cast your videos to the Apple TV from the iPhone. However, you can only cast from an iOS device and not a computer. Annoying, but that part isn’t necessarily Udemy’s fault. Udemy has a feature where you can increase the playback speed of the video. It’s great for instructors who talk slowly or for a lesson you might already be pretty familiar with but only want to brush up on. Well, when you increase this playback speed and then cast to your Apple TV, you may or may not have audio. More likely you won’t. I have to continually hit pause, play, pause, play, pause, play until the audio finally kicks in. I have to do this for each lecture. Additionally, if you pause a lecture for more than a few seconds, the Udemy app decides to start playing again on it’s own, but the real fun part is that it doesn’t start playing from where you paused, it jumps to an entirely new lecture. Need to go to the bathroom? Don’t pause it! Unless you want to spend the next 15 minutes trying to figure out where you actually left off. These issues are quite annoying and really affect the productivity of the learning process.