Uhale 4+

Awesome Customer Service

I had a question about a feature and emailed the company. I was told that the feature in question would be there in the next update. There wasn’t a known time when the update would be released so I figured I would just keep an eye out for it. But a month later that same person emailed me back to tell me that the feature I was questioning had been updated and available now. I went to my frame, updated it and sure enough it was there. I never expected this person to keep my e-mail and personally write back to me. Thank you Michael. This is what customer service should be like!!

Joyce

Trouble uploading pics

Just got this frame a couple days ago. It literally took me hours to add photos to the frame because I kept having to reboot it so it would recieve them. Now I wanted to add 7 more pictures I just received from family and it keeps telling me my frame is offline. I check the frame and it says I’m connected, have good signal strength but connection status says unknown. How can that be?!?!? I have a signal booster and keep trying to connect to the signal that is full bars to see if that helps but it keeps telling me it can’t connect. I’ve restarted it multiple times, forgot the network and started again, reset the wifi and it still says offline on the app even though it shows connected on the frame. Not impressed at all and was considering buying more as gifts for Mother’s Day but not anymore. Will look at other brands. So much for easily adding pictures…lies!!!

Developer Response ,

Hi! We're sorry to hear about your experience. We do not have your email address to check but we'd like to help the best way we can to resolve this. If you need further assistance, you may contact us at uhale-support@zeasn.com, and we will be happy to help you.

So much fun!

Great fun choosing the pictures reminding me of beautiful memories, great family and friends I see often and those I haven’t been able to see for some time. Keeping pictures of my late husband and memorable shots of him in front of me so much more often than checking out pics on my phone. I have pictures in frames all over my house, but there are so many, many more I’d like to have, and now I can without needing frames everywhere you look!
It was probably the best gift I could ever had gotten!

Developer Response ,

Hello, Thank you so much for your feedback! We are glad that you like our app. Thank you again and have a lovely day!