UKG Pro 4+

User friendly, but I have a suggestion…

I love the “sync my schedule”, however, we still have to sync it every week instead of it detecting new schedule changes. And when we do sync it, it shows up as a new sync, so, for example, this week (today being Sunday) I see my daily schedule listed twice in my calendar, and next weeks is listed once. And I will update it when my new schedule is posted on Friday, so this week will then show 3 times, next week will show twice, and the week after will show once. Is there anyway to refine that aspect?

Meh…some bugs to work out

So I have to use this app as a semi remote worker per my employer. It works better than the old app but I still have to double check that my punches when through. My biggest frustration is with with the location feature which seems broken. I have it enabled to have the location access as the app requires to use the time clock. I never change my settings yet it frequently reminds me of the requirement and takes me to my settings. I don’t change anything on the settings page because it’s already correct but I have to do this before the app allows me to clock in. When I’m in a hurry this is an extra delay.
Also the app uses my Face ID but randomly will require my password and two factor authentication which of course also adds time.
When it works it’s fast and easy but I never know how it’s going to work.

Respuesta del desarrollador ,

Thank you for reaching out, we would love to look into this for you. Will you please share additional details so we can investigate? Please email us at feedback@ukg.com.

Worse than its predecessor

I used to use UKG Workforce and was suddenly told a couple weeks back by my company that it is no longer supported and I would need to download UKG Pro.

I have had nothing but problems.

My MFA login info does not save for only this app - I do not have the issue anywhere else, so I don’t believe it to be an issue with my MFA client.

At least 5 times in the last two weeks, after I enter my login info, the “wheel” indicating the information is processing just spins perpetually. Again, I don’t believe this to be an issue with connectivity as I did not have the issue with Workforce and do not experience the issue in other apps/my browser. Closing and reopening the app has worked each time, but I should not have to do that to make it work.

These issues cause delays in clocking in/out and cause me to have to make manual adjustments (much to the chagrin of my HR department).

I guess my biggest complaint is that I don’t understand what needed to be changed between Workforce and Pro. You had an app that, more or less, worked decently. Of course there are probably things on the back side that customers don’t see, but I would have hoped a company like UKG would test a successive solution prior to rolling it out.

1 star until fixed.

Respuesta del desarrollador ,

We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Please reach out to us at feedback@ukg.com so we can help provide you with a solution.