Ulster Savings Bank 4+

I’ve been a customer of Ulster savings bank since they built one in my town. I love the tellers, bank manager (Missy- Red Hook branch) friendly service.. as far as the app goes, I have no issues est. anm i e ever had. with the way the app is set up, yeah a little more space for the account balance after a transaction would be nice, but other then that I don’t use the other features on the app except to check transactions and the quick balance feature. Thanks

Your feedback is appreciated! Thank you for taking the time to give us five stars, and for being a valued customer of the bank!

The rating is reflective of my frustration with the new app changes, NOT Ulster Savings Bank or its employees, which I hold in high regard. The app was pretty much perfect for me with only one issue regarding not seeing check images prior to the new update, which is why despite my current upset, it still has two stars.

So I live in a semi-remote location, we do not have cellphone service, and our internet is wired, and I have a flip phone. This means that when the new iPad app update took away my mobile deposit ability, which is the primary reason I have the app, it, and my ability to use my bank account, became a lot more fraught. (The app is the primary way I handle banking.) I have found the app a godsend, the hours I work make visits to the bank during open hours significantly more challenging, and an extra expense in gas, and time. To deposit my checks every week I was relying on it, it is what works best for me. I want to keep this bank, I love it and it’s people, but I want the ability to do mobile deposits, and for those on an iPad, not an iPhone, that is no longer available at this bank. (I tried to download the iPhone app, which supposedly still has the mobile deposits, but that doesn’t seem possible?)

I cannot underscore this enough: the mobile deposit makes my life MUCH easier, please bring it back for the iPad!

We are very sorry to hear of the inconvenience that the app update has caused you. We are hopeful future updates will bring back these capabilities!

The new app is NOT user friendly. There is not enough space between rows in the account running tally for the transactions to make sense. The old app was great. Also more info on the Mortgage page would be helpful. Way more time consuming. ☹️

We apologize for the inconvenience and appreciate your feedback. We'd like to hear more about the concerns you have with the app to pass along to our developers and further improve if you could reach out to marketing@ulstersavings.com or send us a secure message through the app itself.