See power outage schedules, report power issues, apply for new connections & more on the UMEME mobile app.

The UMEME mobile app - built to ease access to information and promote comfortable customer self-service.

The Account Balance Section of the App is used to retrieve the customer's account balance.

But you can also be able to get your yaka bill statement using your meter number.

One can also use the app to report a power problem, electrical fault, give us feedback among many other things through the app's contact us section.

The app also provides the USSD codes for payments for the various telecommunication networks.

What’s New

Version 3.0.6

* Made "Email" field optional in new connections.
* Added "Meter No." and "Reference No." fields for issue reports / complaints.

App Privacy

The developer, Umeme Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • User Content

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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