Umo Mobility 4+

I used Umo a lot to commute to work, after going home for summer break and returning to Portland, I found out the app had updated. It is so much worse now, I just use google. It doesn’t tell me multiple routes to the same place like it used to, it doesn’t tell you the numbers on the bus stops anymore (so if there’s two across the street from each other good luck I guess). If you used to use this app, please just go to google, type in your desired address, select the bus option, and it’s so much more convenient, giving you the fastest route to your stop. Please fix this, the old app was genuinely so helpful.

Thank you for your feedback. We are sorry that you are not entirely satisfied with the app. For information on how to plan your trip, please visit: https://support.umomobility.com/hc/en-us/articles/1500001355962-About-Trip-Planning
Please know that we will take your input into consideration for future development as we are always looking to improve the app!
Thank you - The Umo Team

I’m not one to review apps ever, especially poor reviews, but I have been so frustrated with this app ever since the new update. Before the update, tracking buses was far more accurate, which was so important to me as my bus stops do not have shelter from rain. (There was also a time when there was a visual of your bus moving on the map which was very helpful, please bring that back) Before, you could also click on the estimated time of arrival and see if there is an updated time and when that time was last updated on umo, which was also helpful. Another thing that frustrates me is that I almost always have to choose my location to my regular bus stop on my map because it doesn’t show my closest bus stop as an option, even though I have my location on. Before the update, when you type in your destination, the trip options would show you the different routes to take and if you have to transfer onto another bus. I have taken my regular bus route enough to know that I can transfer to a different bus to get closer to home, but it no longer shows that as an option on umo. The layout of the trip details is more confusing now than before too. Anyways, I really did think umo was so helpful in the beginning and even got a few friends to use it. Maybe it’s all just user error I don’t even know, but this is my (hopefully) constructive criticism. I hope this helps.

Thank you for your feedback. We are sorry you are not entirely satisfied with the app. We will continue to make improvements to the app and appreciate your input. - The Umo Team

for some reason, even when i have money in all of my other payment accounts, i can only currently purchase fare thru my credit card? it's incredibly annoying. we also cannot purchase multiple trips on one account, which is annoying when traveling with friends or family. the bus drivers shouldn't have to deal with unnecessary payment complications on top of everything else they do for us, that just isn't fair at all because they are exemplary employees providing a high demand, vital service to our city. please invest in updating this app to have less bugs and more a more user friendly interface. it's also annoying to not have a log of purchases + the ending balance after a ride, because i personally have experienced depositing funds that suddenly disappear/are no longer accounted for in my account. having an end balance attached/logged will prevent further complications and make it easy to report when funds are not in the account when they Should be.

Thank you for your detailed feedback. Regarding your payment issue, first, please make sure that you are entering your card/billing information correctly. Secondly, check with your transit agency to see if they accept your card type. For additional assistance troubleshooting your issues, please visit: https://support.umomobility.com/hc/en-us/articles/6435128698899--Something-Went-Wrong-Having-Payment-Issues#h_01G3S5HQX6G7SHKR4J0Q0XZ490 .

Regarding account sharing, this policy is based on your transit agency's fare rules and not a defect with the app. If you'd like assistance or to provide additional feedback, please contact your local transit agency at: https://support.umomobility.com/hc/articles/1500001596982 .

Regarding viewing your transaction history: You can view your Umo App transaction history by going to the navigation menu > View History > Transactions.

We hope this helps! The Umo Team