iPhone Screenshots


You're far from the nearest Umpqua store. You're tight on time. You crave convenience! How will you reconcile these issues with all the banking you need to do? Introducing Go-To, your mobile banker and steadfast financial partner.

Your Go-To banker is no automated bot, but an actual human being with whom you can develop trust and familiarity. This app combines personalized service with digital accessibility for a better-than-ever banking experience. Over chat or voice, your Go-To banker can help you with issues of all sizes, from replacing a debit card to starting a college fund for your kids. Even for long-term financial planning and advice, your Go-To banker’s got you.

To sign up, you’ll need to be an Umpqua customer with a mobile banking account. You can open an account online.

What’s New

Version 1.18.0

This release provides updates and enhancements to keep the app running smoothly.

Ratings and Reviews

4.2 out of 5
24 Ratings

24 Ratings

TacomaGH ,

Nice service!

I have to say, it worked much better than I expected. I was able to select my local banker and message directly with them, definitely a value add. Note, this app is not online banking, the person that 1 star’d the app thinking it was mobile banking is an idiot.

Developer Response ,

That's fantastic to hear! Thanks for sharing!

LuicoDover ,

Great app, fantastic service!

Excellent app, excellent service. I needed to reset my PIN, Tommy help me right then and solved my problem in less than a minute... Umpqua Bank is awesome!!!

Developer Response ,

Thanks for sharing! Glad to hear the app is there when you need it!

Rakentine ,

Not happy

I just won’t to get into my damned account. All it will tell me is this person is off line. I don’t won’t a person. It is Sunday. I need to know what is in my account. I don’t need a person to tell me that. I simply won’t to log into my account find out what the balance is and move on with my day. With is the worst way to do on line banking. This is beyond frustrating!!!!! If you right a bad review it will not let you but in a nick name to broad cast your review.

Developer Response ,

Thanks for sharing your experience. Try using our mobile banking app to check your balances Umpqua Bank Mobile Banking. Go-To is for access to a Go-To financial expert who knows your banking history and can offer trusted solutions tailored directly to you. If that doesn’t work can you call us at 1-866-4UMPQUA or send a secure message through your online banking, so we can review it together? Please mention that you’re responding to an app review, too. Thanks.


Umpqua Bank
9.3 MB

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.



Age Rating
Rated 4+
© 2018 Umpqua Bank and its affiliates


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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