UMR | Health 4+

Name: UMR | Health
Rating: 4.5 (5385 reviews)
Author: United HealthCare Services, Inc.

United HealthCare Services, Inc.

- 4.5 • 5,385 个评分

- 免费

iPhone 截屏

简介

With a single tap, you can look up in-network health care providers, view your member ID card, see how much you’ve paid toward your deductible, find out if there is a co-pay for your upcoming appointment, or view recent medical or dental claims. In-App features are based on your personal health care benefits plan.

2024年5月10日

版本 2.7.0

In this month’s release, we’ve squashed some bugs and fine-tuned a few things under the hood for snappier performance, …all to make your UMR | Health mobile experience even better!

4.5（满分 5 分）

5,385 个评分

ID cards

I like that it is easy to request ID cards. The initial 2 that are mailed out are not enough for a family of 4 with older children. We each need an ID card. Thanks for making it easy to request additional ID cards to be mailed.

The app is pretty useless

I have not yet been able to find a provider through the app (or mobile web page). I was able to chat with a representative on Monday who was able to help me determine if a provider I was looking at was in-network. Unfortunately, they were not able to see my young daughter. So I went back into the app to try to find a provider again, but I keep having the same issue. I figured I would give the chat a try again but I must have tried during peak times and I was in a queue. This wouldn’t bother me except for the fact that I went from being 4th in line, the 3rd, then 2nd, then 2nd again… and again… and again. I never advanced beyond that so I gave up. All I want is to view my providers!

We value your feedback and we are sorry to hear about your experience. We have shared this with our technical support team. If you wish to provide greater detail of the issue you encountered, please email our UMR Digital Solutions team at umrdigitalsol@umr.com.

Poor development

Overall this app is poorly designed. Input fields should be defaulted to number fields (where appropriate) to minimize keystrokes for the user. Better yet, consider using sliders to calculate number of cups or number of miles, etc. additionally, there is no flexibility in tracking for challenges. If the challenge starts January 1, but you don’t come across the challenge until late February, you are obligated go back and enter data for the weeks that you missed. Can you imagine starting in June ?! You should be able to select the week you want and begin tracking.