Unagi: Model One 4+

Wish I read these reviews before hand! Tried to cancel an they were going to charge me more than the $50! Thought it was a great deal as ive been struggle for reliable transportation to any job an not spend all my money on ubers! Going to charge me more just to cancel but finding out thru the app it’s no deal AT ALL! How am I getting two months free when you are charging me already in a week an it just came today! Why are you harming people in this economy instead of being of your word! Can not get ahold of any LIVE person an I have three kids trying my hardest to make ends meet my money can be going towards them or even a uber no matter if it costs more round trip! This is honestly sad, ridiculous, etc. Why lie to people when you know all of this is to only dup them out of their money. Unlike myself who does not have steady income it’s making me very sad the waste of money, time and energy this company puts in to scam us! Keep advertising an I will share this on reddit hopefully NO ONE spends their money with this company ever again! They can send the police an ill show them exactly what’s going on an what can be done they can take this scooter back an we have yet to ride it all! Lesson learned now back to square one an that’s fine im praying round the clock because as God said VENGEANCE IS HIS! 😔

Only bought the scooter because it claimed to go 20mph but that is a lie and false advertisement as it’s stuck at only 15mph, they claim it’s a software issue but they don’t seem to be doing anything at all to fix it. They seem lazy, they just want a quick money grab with getting as much Scooters out as possible.

What’s worse is that customer support is almost non-existent—they don’t respond, and the help provided is ineffective. It’s frustrating, especially when I’ve invested in their product. I don’t recommend Unagi due to these consistent issues.

Scooter delivered is dirty and ugly, delivery guy did not call to setup as promised during the purchase process, the app is unable to detect the scooter from last three days, AI CHATBOT is incapable to solve any problem, customer service only on weekdays. It’s a zero customer obsessed company. support videos are ineffective. Horrible experience to subscribe and rent scooter from here.