Under Armour 4+

I placed an order 12 days ago to get myself some gear for Christmas. This is the only thing I do for myself each year. Outside of this one order I place at Under Armor everything else is done for my wonderful wife and 4 daughters. So the order does not ship. I started a chat on line yesterday asking if I could cancel the order. We were in Vegas and there was a UA store there that I thought about going to. So the employee said it was too late to cancel but I could return the gear if I wanted to. From there UA found my order and shipped it FedEx next day air from Maryland to California! Dang! That was amazing customer service. And to make it even better the gear was way cooler than the way it looked online! All of my gear is UA. I fired Nike 10 years ago. Here is yet another reason why. You guys are the best! Second to NONE!!!! Sincerely, Tim

I am new to the UA app. I have been making all of my purchases from the UA site. I finally decided to get the app after my last purchase hoping I can keep track of items I save in my shopping basket - I always take my time before making a final decision on items to buy. Moreover, I would always lose the items that I saved in my shopping cart and finally became tired of having to shop for the items again once returning to the UA site. I just made my first purchase on the app and my shopping experience was much easier just as I predicted. The one problem that I have with the UA app and my UA shopping experience in general is, Both the app and the website not making it easier to match tops with bottoms. I have been to sites where if you buy one item and if there is another items that can/should go with it, it is available and recommended at the bottom of the page. This makes it easier to add everything to your cart right away without a stressful search for matching products/items. If UA can make that happen, I am sure my experience shopping for gear will always be a “5 Star” experience.

I rarely send reviews. So when I do it’s a genuine concern. I purchased three Christmas presents through the Under Armour app. Long story short, the order was “never received” with no ability to track it down. Money was deducted from my account yet Under Armour wouldn’t refund since they couldn’t find the order despite proof from my bank that the money was sent to them. They stated that they won’t refund money just because I said it came out of my account. I literally felt like they thought I was trying to scam them. In order to get my money back I had to go through my bank to disputed the charges, Cancel my debit card, and spend hours on the phone re-entering debit card numbers for auto pad bills. Two days later I received an email stating that they found the money when my bank disputed the charges and they would issue a refund despite the fact that I had already gotten a refund from my bank in the dispute. Two days after that the money was removed again. I emailed Under Armour several times with several phone calls and even 3 way called with my bank on the phone. I was never even offered an apology for their mistake. Customer service reps were rude during the process.
I love UA products but this experience has ruined me and I will no longer be doing business with UA in any way.