Description

Welcome to the reimagined United app.

Our refreshed app offers a more robust and dynamic experience, giving you access to personalized information throughout your journey – all while keeping many of the same features you know and love.

Explore new features
- Thanks to a redesigned home screen, the United app gives you quick access to important details by opening to the most useful and relevant information. At the bottom of the screen, a streamlined navigation bar will help you find the app’s most popular features. Other enhancements also include a “My Trips” section where you can find upcoming active trips, a “My Profile” section with your account information and a brand-new inbox that stores travel notifications.
The app is your all-in-one travel partner
- When it’s time to travel, check in for your flights on the home screen and view real-time updates. See what amenities are on your flights and your position on the upgrade and standby lists. While at the airport, explore interactive airport maps to find a United Club location near you.
Search for flights and book travel
- Look for flights across our global network. When you find one that’s right, book it on the app using money or award miles.
Easily manage your reservations on the app
- View and change your seat assignments, or enhance your trips by adding Economy Plus® seating, Premier Access®, United Club℠ passes, travel bundles and more. You can also change, cancel or rebook your flights right on the app.
Continue using the app in the air
- With United Private Screening on select flights, watch TV shows and movies on your own device. Plus, track the status of your checked bags and see which gate you’ll arrive to once you land.
Earn award miles with MileagePlus
- Enroll in MileagePlus® and earn miles with MileagePlus programs. You can use these miles to book award travel on the app, too.

What’s New

Version 3.0.16

Curious about destinations you’re seeing on our mobile app homepage? In this release, you can now find where each point of interest resides directly on the home screen!

Ratings and Reviews

4.7 out of 5
2.2M Ratings

2.2M Ratings

Bernadette Minton ,

Worst airline app ever

Have tried to add reservation multiple times ... keeps disappearing. On first opportunity I said “don’t add to travel wallet” - as it’s my first time using the app and I had no idea what the travel while was. I thought they might be referring to Apple wallet, which I’ve had bad experience with in the past, and so do not use for flight information. Ever since then, no matter what I do, turn travel wallet saving on off etc., whenever I add that reservation, it appears for short time on home screen then disappears.

If an app can’t manage my reservations - no other features really matter. Recommend that they study behavior of Alaska Airlines app - that is a really really good airline app!! Also adding more u-ex designers who have empathy for “the common person” and can conduct usability research would go a long way.

Next I clicked on the “support” link in the App Store - so I could report this bug so they could fix it ... and I was taken to a marketing page telling me about the app’s features ... a non mobile optimized page ... hard to read on my phone :-) ... with no place to report a bug. I’m sure United does not mean to convey the message that their marketing materials are a higher priority than receiving customer feedback about bugs ... but the current approach is in danger of customers receiving that message ...

robo543891 ,

Flight delay

2 hour Flight delayed out of MCO to IAH. Landed in IAH with 20 mins to catch connecting flight. Had to SPRINT to the gate and guess what...they close the doors right when I get there. Now wouldn't they hold the flight for an additional mins to
wait? United doesn't seem to have a problem delaying their flights but they cant make a reasonable request to hold a connection when the plane has landed with time to give the passenger some time to get to the plane? We landed in terminal c and I had to run to terminal e. I made it but was denied. The two employees working the gate did not care and did not offer any comfort or explanation. They just said to go to customer service as they were on their cell phones. In the meantime I had to walk a country mile to customer service where there was a line. Luckily there was a couple in front of me they ran into the issue and just happened to look at their mobile app to see that they had already been rebooked. So I did the same and luckily I was. Now why didnt the crew from MCO tell us this? Why didnt the two other gals working the gate at IAH tell us that? Poor customer service! I travel quite a bit and will avoid flying United. Unhappy customer, Robert Ortega

Nameqteut ,

Not so good customer service

My daughter was set to leave on a study abroad trip going from Arkansas to Berlin, Germany. When we arrived at the airport this morning we were informed that first leg of the flight (Arkansas to Chicago) was delayed due to mechanical issues and the delay would cause her to miss her connecting flight in Chicago. We worked with the attendant at the desk to rebook the flight which was a muttled process of its own. They originally told us that my daughters portion of the flight that would take her to Germany that they would book her a seat upgrade due to inconvenience. Then when they rebooked the flight they said they could not do the seat upgrade because seats were available in Coach. That was poor customer service. Also, nothing else was offered. It’s one thing if you have an hour or two flight and issues happen and there’s not much the airline can do. When you 21 year old daughter is traveling internationally for the first time and the planes mechanical issues derails the whole thing, it’s a bad look to not try and do something to make it right. There were better seats available and they could have at least done that. We have not flown United in quite some time due to some past customer service issues and this just puts it over the top. Customer service needs to be better and it just seems to be going by the wayside these days. I’m also writing this review and question if it will even be read much less addressed.

Information

Seller
United Air Lines
Size
190.1 MB
Category
Travel
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, 12.9-inch iPad Pro, 12.9-inch iPad Pro Wi-Fi + Cellular, iPad Pro (9.7‑inch), iPad Pro (9.7-inch) Wi‑Fi + Cellular, iPad (5th generation), iPad (5th generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (2nd generation), iPad Pro (12.9‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (10.5‑inch), iPad Pro (10.5-inch) Wi‑Fi + Cellular, iPad (6th generation), iPad Wi-Fi + Cellular (6th generation), iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro (12.9-inch), iPad Pro (12.9-inch) Wi‑Fi + Cellular, iPad mini (5th generation), iPad mini (5th generation) Wi-Fi + Cellular, iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular,and iPod touch.

Languages

English

Age Rating
Rated 4+
Copyright
© 2011 United Continental Holdings, Inc.
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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