United Automobile Insurance Co 4+

Unable to set reminder for payment via phone text message. Click submit changes and it attempts to save and icon spins indefinitely.

Payments area didn’t work.

Agent doesn’t have an email address or a profile picture.

Unable to add endorsements, such as airbags. Unable to “Rate Changes”. All broken functions.

Today I received a text message saying there is a new policy document available, it’s not.

There is no app support, except a number that doesn’t have voicemail.

I have trouble reaching my agent with phone number listed. I was able to get though once to a toll free number, which I found online somewhere. I don’t recall where I found it, but it’s not in the app.

The app is old and poorly built. I have security concerns with this apps backend. Unaware of the security protocols preventing data theft.

Typically, I would never write a complaint in an app review, this seems to be the only way to find help.

If app is buggy, developed with an older programming language, no changes for the better in months, nor an app update since my policy started, I have concerns for my car insurance going forward.

I hope I receive a developer response letting me know about these concerns. I’m on a monthly fixed income and losing insurance would be catastrophic for me at this time.

Worst company ever I can never get in contact with anyone Mr. Anthony Orsini never returned calls and calls himself a manager I was hit by an uninsured person July it’s October still no car they don’t want to pay for my alignment tire or rim because it’s on the passenger side and they don’t feel it’s related ummm hello what do they expect to happen if someone runs a red light the body shop told them it was related and they still refused to pay $481

I could not login and called the company and they found that email provided by agent was incorrect. They were able to set me up and process my payment. The customer service was very helpful and understood the issue and waived my late fees... great customer service thank you