UnitedHealthcare 4+

This is a great health related medical app that’s extremely easy to use and a much better option than a box of papers you file away. It’s convenient and you’ll find that your medical information is simple a tap away, whenever you need it, anytime, anywhere. It helps you to stay on top of all your medical care and the costs. I appreciate the ability to be able to keep an eye on my share of cost, health related billing, and deductibles.

I only have one request in that it is nice that I am able to share your medical ID card as a pdf, but it would be much better if you allowed the medical ID card to be downloaded into my Apple Wallet along with my other cards. I have my prescription related card, along with my roadside assistance and groceries store cards, the time is now to allow the medical ID card to be utilized with the same convenience.

Nevertheless, the am ranking this app 4.5 out of 5 stars. Great work!!

I have had nothing but problems with my navigator returning phone calls since October or December 2021 it is now March 16, 2022 and I still haven’t heard from her there’s something wrong with your phone system so she says plus then I’ve tried to talk to supervisors they were supposed to call me back has not won did and then she didn’t call me back after she said she would call me back at all I’ve tried to get back a hold of certain people can’t get a hold of anyone and nothing has been done can you please call me today to get things taken care of thank you I appreciate it and I don’t like this app I’m not sure how to really use it plus in January and I did not get my January $75 on my card and was promised because I got my card late I got my card on February 5, 2022 which was a Saturday and I was told and so was one of the customer service people or supervisor at UNITED Health Care to complete told that I would be getting an extension because I’m getting my card late and still I have not got that $75 for January February I didn’t try to use the card and it wouldn’t even work so now I got something else and I still don’t have my card in the mail which is the card number I got now don’t even know why what’s going on so I need somebody call me thank you have a nice day

UHC should not be in business!! They hire the most incompetent people in a profession that requires serious attention to detail! My appointments were run through as my husband’s. I talked to at least 4 different people about this and they don’t correct it after insisting it will be handled. I talked to a supervisor (after 4 different calls to verify in-network doctors) and she insisted a doctor was in network just like my mobile app indicated he’s in network, only to be told by the doctor’s biller that he is definitely NOT in network for my plan, but for a different UHC plan. When I talk to the UHC “customer service agents” they ask me to provide phone numbers and addresses for the doctors. I tell them it’s right there in the mobile app program! “Oh, you’re right!” They exclaim in surprise. They had me listed with a Primary Care Physician I never heard of and assured me they will fix it right away, but to date it still hasn’t been fixed. The supervisor today assured me she could fix it then says she can’t figure it out! Absolutely THE WORST INSURANCE COMPANY EVER!!! Their app doesn’t work, they have doctors listed in network when you sign in under your plan but those doctors are NOT in network. Ask one question and you’ll get 10 varied answers, none of the correct. HORRIBLE!!! DON’T USE UNITED HEALTHCARE UNDER ANY CIRCUMSTANCES!!!!!!