UOB Infinity Singapore +4

Terribly slow app and very buggy. Another joke from UOB. You should just hire some people from DBS and copy what they’ve done. Your website and app experience for business customers is the worst in the entire global banking industry.

Hi good plant hunting, Apologies for the unpleasant experience that you had encountered. We would like to get more details in order to investigate the issue that you encountered. Therefore, if possible, kindly provide your Organisation ID, User ID and contact information by filling up the UOB Infinity survey form located at the UOB Infinity's logout page or contact our Corporate Call Centre at 1800 226 6121, 9:00AM to 6:00PM, Monday to Friday (excluding public holidays). Thank you.

While the app does what it needs to do, there seems to be a very significant battery drain. While using it to approve transactions in slightly under an hour, this app drained more than 80% of the battery! A quick look in the Battery tab in the settings revealed an 89% drain within a 1hr period! When not using this app, the phone has enough battery to last a little more than a day. So this isn’t a case where the battery is old and cannot hold the charge.

The best part is, connecting the phone to a charger, prevents the phone from receiving log in pop ups. The screen becomes unresponsive. The app cannot be used when plugged in to a power source. The above mentioned issues were experienced on an iPhone 8.

Hi magnumgan, Thank you for your feedbacks. We will review these and improve the application whenever is possible. If you have encountered any other issue, kindly provide your Organisation ID and User ID by filling up the UOB Infinity survey form located at the UOB Infinity's logout page or contact our Corporate Call Centre at 1800 226 6121, 9:00AM to 6:00PM, Monday to Friday (excluding public holidays) for assistance. Thank you.

Update:. Ios15 on iPhone 13 app won't even open

Regularly crashes my phone. Most days I can't even log in. Worse than useless since it is actually damaging.

Hi Kniqlaus, Apologies for the unpleasant experience that you had encountered. We would like to get more details in order to investigate the issue that you encountered. Therefore, if possible, kindly contact our Corporate Call Centre at 1800 226 6121, 9:00AM to 6:00PM, Monday to Friday (excluding public holidays). Thank you.