With the Universal Property & Casualty Insurance Company mobile app, you can easily access your policy documents, make payments, file and track claims, find nearby agents and manage many other facets of your home insurance policy with the click of a button!
• ACCESS POLICY DOCUMENTS - One-stop shop dashboard houses your crucial documents in one place.
• MAKE PAYMENTS - Secure and confidential payment processing system.
• FILE & TRACK CLAIMS - Easy filing form with drop down menus and immediate updates.
• FIND AN AGENT - Locate your agent’s information or find an agent closest to you.
• MANAGE SETTINGS - Go paperless or manage your SMS notifications with a single click.
Enhancements and bug fixes
Ratings and Reviews
Jonathan the adjuster was very friendly and answered all of my questions only reason I gave a star. But 3 weeks to hear for a claim for major water damage is unacceptable. We’re lucky it wasn’t a main dwelling area. As for the resolution it’s not even enough to fix our floors in the main room let alone laundry and bathroom or cover the removal of all items and flooring we did ourselves . So I’m not sure how to even get you an invoice since it doesn’t cover anything I assume we’ll never see a check from you ..
I’ll have my contractor submit his estimate and you’ll clearly see we won’t be able afford to fix what needs to be done .
Lack Basic Courtesy
Premiums increased every year with renewal, with or without claims. Never spoke to a person expect when attempting a claim after Hurricane Florence in 2018, which was to basically say “sorry damages aren’t worth more than your deductible.” (BTW, in what world do the repairs/replacement of all these amount to less than $2500 - total gutters replacement, partial roof shingle replacement, multiple window screens/shutters replacement, personal property to include clothing for 4 people, welding business equipment, and two damaged sheds (“other structures”), one flipped on it’s roof and the other in pieces under a fallen tree.)
I signed for the mortgagee to be billed once for the next year’s renewal when I purchased the home - they renewed my policy the next 3 years without more than one email containing the offer to me, and sadly I trusted them too much. The fourth year, they took over $1000 from my escrow account THREE DAYS after emailing an offer of renewal and SIX WEEKS before my policy expired! There was no contact with me to confirm my wishes, and I had not even seen the email yet! As a disabled veteran on a fixed income, this company should be ashamed! I switched to USAA for more coverage at an annual premium of $207 with my membership discount. I hope this company fails.
We had severe hail damage, less than 6 weeks later we were hit by a tornado. We had the inspector come out and take pictures, we then had the adjuster call us, and discuss what they we’re going to cover, leaving off a few damaged items. He claimed the inspector left them out of his notes. We are talking busted out window, seem-less gutters, etc..
A few weeks passed and we hadn’t heard anything about missing items nor had we received the issued check. We called and were told it’s been lost in the mail to be sure let’s give it another 5 days. 7 days after we call and have a long conversation with management, we were reassured a check would be reissued, and not to worry about the missing items we just need to submit receipts. (She was worthless)
Tornado hits, we file another claim, another $1000 deductible and we hadn’t even received out first payment from our first claim. Same inspector came. Funny story, he distinctly remembered including missing items in report because he knows my husband. The adjuster called less than 48 hrs later and explains the breakdown of what he’s replacing, he tells me he’s issuing the check. I ask about the other check. He checks and discovers it hadn’t been mailed out. He had to release his check and the other check. To date we have not had anyone contact us about the items that were left off the quote and we have not been reimbursed for!!!
Correct sqft of siding
Seem less gutters
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- Universal Property & Casualty Insurance Company
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