UPMC Health Plan 12+

Health insurance access 24/7

UPMC Health Plan

    • 4.6 • 4.4K Ratings
    • Free



This mobile app is for UPMC Health Plan insurance members only. Not a member? Learn more at www.upmchealthplan.com.

The UPMC Health Plan mobile app puts your health insurance information in the palm of your hand. It offers convenient, on-the-go access to your health insurance benefits and wellness plans. Whether you need to chat with a Health Care Concierge about a benefit related question or forgot your member ID card for your doctor’s visit, this app has you covered.

- View member ID cards for you and your family, and email them to your provider directly from the app.
- Review current coverage and benefits for you and your family.
- Use live chat and secure messaging to connect with a Health Care Concierge.
- Check the status of your recent claims and review your claim details.

- Easily search for in-network providers and hospitals.
- Browse medical, dental, vision, and behavioral health providers and facilities.
- Filter results by proximity, view directions, and tap to call a provider or facility.

- Live chat with a health coach to set lifestyle goals or stay motivated.
- Track your steps with Apple Health app integration and check your Take a Healthy Step progress.
- Take the MyHealth Questionnaire to learn about your health, understand how to reduce your risks, and spend less on care.

What’s New

Version 23.8

Thank you for using the UPMC Health Plan Member App!
Members with a Flex Spend Account or Dependent Care Account can now submit reimbursement requests through the mobile app.
The new Recommended Care feature will help members schedule certain exams and screenings that may be due.

Ratings and Reviews

4.6 out of 5
4.4K Ratings

4.4K Ratings

cjk292 ,

Please fix…. App has been fixed.

Thank you for fixing this. Ordering prescription refills is a breeze now. :)

The app seemed to work well for me until recently. I used to be able to refill my prescriptions with Express-scripts though the app. Now when you click on the “Search the Formulary” or the purple box “Refill a Prescription “, it just reloads the page. I’ve had to call Express-scripts to order refills which is an added annoyance. Please fix.

Developer Response ,

Hello! Thank you for your feedback and I'm sorry that you are having this issue. I have escalated this to our team and they are looking into the problem.

KRKapple ,

Continued fail for disabled 😡

UPDATE: Can’t even search for a doctor easily on the app 🙄 You can’t sort by distance and when I tap on a name in results to view details I get a page with nothing 😒 Completely USELESS _______New app update is HORRID! I can’t even type a reply to message on app! As soon as I type one character its immediately submitted! So a message that was important to closed by their system for thinking I was sending spam messages! This is ridiculous! I should be able to type in the app without issues 😡 _______ Face ID NOT working. Why do I have Face ID enabled if your app is going to make me login with the password EVERY time anyhow!!? UPMC is becoming a royal pain and failure to patients ———— I sent a message that I was disappointed the upcoming change to OTC card STILL does not take into consideration those of us who do not drive. I then receive the scripted response and it says I can “Add a response” in 5 days. But there’s no way to do so! So I have to start this process all over again. Frankly getting fed up with the disabled who don’t drive being ignored. Not everyone on Medicare is over 65. Some of us are legally disabled and UPMC is failing us.

Dotti-Ozo ,

What’s the Function of an App if it’s Unusable?

EDIT: the error has been fixed! The app still is hard to navigate, and I still argue that it should be possible for UPMC to put all of their information in a single app instead of spreading it between four. But, I’m glad I can finally use it again.

I’m happy to edit this review when it’s working again, but for now, the app is a waste of space on my phone. Any time I log in, it has a “loading” screen then brings me back to the login page. I have deleted the app, restarted my phone, reset my password… no luck. All I want to do is check my deductible, but the app won’t even let me get in. The UPMC app system being so disjointed is a shame. I shouldn’t need four separate apps for a single insurance company. It’s not this hard.

Developer Response ,

Hello! Thank you for confirming the login issued was resolved! And thank you for your additional feedback as well, we are always looking for ways to improve the app experience and I have shared this with the team.

App Privacy

The developer, UPMC Health Plan, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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