UPMC Health Plan 12+

Health insurance access 24/7

UPMC Health Plan

    • 4.6 • 3.5K Ratings
    • Free

iPhone Screenshots


This mobile app is for UPMC Health Plan insurance members only. Not a member? Learn more at www.upmchealthplan.com.

The UPMC Health Plan mobile app puts your health insurance information in the palm of your hand. It offers convenient, on-the-go access to your health insurance benefits and wellness plans. Whether you need to chat with a Health Care Concierge about a benefit related question or forgot your member ID card for your doctor’s visit, this app has you covered.

- View member ID cards for you and your family, and email them to your provider directly from the app.
- Review current coverage and benefits for you and your family.
- Use live chat and secure messaging to connect with a Health Care Concierge.
- Check the status of your recent claims and review your claim details.

- Easily search for in-network providers and hospitals.
- Browse medical, dental, vision, and behavioral health providers and facilities.
- Filter results by proximity, view directions, and tap to call a provider or facility.

- Live chat with a health coach to set lifestyle goals or stay motivated.
- Track your steps with Apple Health app integration and check your Take a Healthy Step progress.
- Take the MyHealth Questionnaire to learn about your health, understand how to reduce your risks, and spend less on care.

What’s New

Version 22.6.1

We've added the ability to manage your contact information and communication preferences.

Ratings and Reviews

4.6 out of 5
3.5K Ratings

3.5K Ratings

Dotti-Ozo ,

What’s the Function of an App if it’s Unusable?

EDIT: the error has been fixed! The app still is hard to navigate, and I still argue that it should be possible for UPMC to put all of their information in a single app instead of spreading it between four. But, I’m glad I can finally use it again.

I’m happy to edit this review when it’s working again, but for now, the app is a waste of space on my phone. Any time I log in, it has a “loading” screen then brings me back to the login page. I have deleted the app, restarted my phone, reset my password… no luck. All I want to do is check my deductible, but the app won’t even let me get in. The UPMC app system being so disjointed is a shame. I shouldn’t need four separate apps for a single insurance company. It’s not this hard.

Developer Response ,

Hello! Thank you for confirming the login issued was resolved! And thank you for your additional feedback as well, we are always looking for ways to improve the app experience and I have shared this with the team.

cjk292 ,

Please fix….

The app seemed to work well for me until recently. I used to be able to refill my prescriptions with Express-scripts though the app. Now when you click on the “Search the Formulary” or the purple box “Refill a Prescription “, it just reloads the page. I’ve had to call Express-scripts to order refills which is an added annoyance.
Please fix.

Developer Response ,

Hello! Thank you for your feedback and I'm sorry that you are having this issue. I have escalated this to our team and they are looking into the problem.

Danka525 ,

Can’t Log In

App has ZERO features if you can’t login past the screen that says LOGIN. This is not a password issue. I need this app to sync my Apple Watch to a fitness program through UPMC. I will NOT be logging my steps manually. Every other tracker can be set up online except Apple products require this app to sync. Apparently someone had this issue long before me. Why would I be able to login to every other UPMC web thing and the my UPMC app but not this one…which ironically reverts to Safari to log me in and “share my information” with the app.

Terrible experience and two long customer service calls. And download and reinstall app several times.

Fix it.

Developer Response ,

Hello! Thank you for your feedback, we understand how frustrating this has been. We released a new bug fix for this and it should be available in the latest update. We really appreciate your patience and hope that this has resolved your issue. If the problem persists, please contact hponline@upmc.edu for additional troubleshooting.

App Privacy

The developer, UPMC Health Plan, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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