iPhone Screenshots

Description

This mobile app is for UPMC Health Plan insurance members only. Not a member? Learn more at www.upmchealthplan.com.

The UPMC Health Plan mobile app puts your health insurance information in the palm of your hand. It offers convenient, on-the-go access to your health insurance benefits and wellness plans. Whether you need to chat with a Health Care Concierge about a benefit related question or forgot your member ID card for your doctor’s visit, this app has you covered.

ACCESS INSURANCE BENEFITS
- View member ID cards for you and your family, and email them to your provider directly from the app.
- Review current coverage and benefits for you and your family.
- Use live chat and secure messaging to connect with a Health Care Concierge.
- Check the status of your recent claims and review your claim details.

FIND CARE IN YOUR NETWORK
- Easily search for in-network providers and hospitals.
- Browse medical, dental, vision, and behavioral health providers and facilities.
- Filter results by proximity, view directions, and tap to call a provider or facility.

WELLNESS CONNECTIONS
- Live chat with a health coach to set lifestyle goals or stay motivated.
- Track your steps with Apple Health app integration and check your Take a Healthy Step progress.
- Take the MyHealth Questionnaire to learn about your health, understand how to reduce your risks, and spend less on care.

What’s New

Version 21.6

You can now enable Push Notifications and manage those preferences in the app. We have also included several enhancements and bug fixes with this release.

Ratings and Reviews

4.6 out of 5
2.6K Ratings

2.6K Ratings

86Chief ,

Notifications badge

I have a notification badge showing on the app icon and I can’t clear it. No mail, messages or alerts. Been there for over a year. Tried uninstalling and reinstalling the app and badge us still there.

I didn’t know how else to contact app support!

Developer Response ,

Thank you for your feedback! Check out the latest version of the app we just released and see if this helps your issue. If not, please email HPOnline@upmc.edu for further help!

DVT Prone Mom ,

Very disappointed

Loved when they previously used MyChart app and I could email my doctor and check test results without having to log into a computer. Was wonderful to be able to access it during my lunch hour because we are not allowed to use company computers for personal business. Now I have to wait until I get home and most doctor’s offices do not take calls after 4:00 when you have questions. What should be made easier is not.

Developer Response ,

Thanks for leaving your feedback! We definitely understand wanting to connect with your doctor virtually during the workday. Though the UPMC Health Plan app is specifically for insurance related features like checking your claims status or accessing your member ID card, you are still are able to message your doctor on-the-go using the MyUPMC mobile app for patients! We hope you give that a try and that it will help provide a solution to your issue.

PNC tgg ,

Horrible web site, horrible insurer

Nothing is easy with UPMC Healthcare. May as well be dealing with the government. The site has incorrect/incomplete information for my enrollments. No one works together within the business. Everything is passed on the the customer to do the heavy lifting. Typical of a monopolist business that has grown way too big and is only interested in over billing and over paying internal bonuses while the customer suffers.

Developer Response ,

Hello! We understand that health insurance can be difficult to navigate and we’re sorry to hear that you’re experiencing issues. In order to troubleshoot your UPMC Health Plan insurance issues, please email us at HPOnline@upmc.edu with more information about the incorrect and incomplete information you are seeing. We want to resolve this for you as quickly as possible. If you are experiencing any issues with your medical records or UPMC Provider interactions, you will need to reach out to the MyUPMC team at 1-866-884-8579.

App Privacy

The developer, UPMC Health Plan, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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