Urban Company (Prev UrbanClap‪)‬ 4+

I made a booking for cleaning . The app says it charged me a specific amount but then my bank gets charged a higher amount . I end of cancelling the booking because the professional wouldn’t confirm that they would wear a mask, and even though it says that in their platform to wear a mask that doesn’t necessarily mean it happens. I did not trust this company to give me a refund if the professional refuse to wear a mask and I turn them away so I didn’t get a refund but only and the specific amount that the app showed and not for the full amount that I was actually charged from my bank. I have discussed this at length with my bank who is a very reputable bank, and they can’t figure it out other than they think it might be some be that the app does. The Urban Company says they’re looking into it but given the feedback that I’ve seen, I don’t have much faith . Luckily, it’s a small amount of money discrepancy but because of this I don’t trust them to use them again because next time the money that disappears could be higher

I had heard about them on Instagram and fell for ads that an influencer posted. Please note that they’re either getting the service for free or are getting paid to say great things about the company. My experience was terrible! I booked urban company for a move out cleaning. I paid extra for deep cleaning, other add ons, and included tip. My cleaner (Angelique) arrived late. Within the first 15 minutes they tell us they have to leave because they need to go to the store and buy a grout cleaner meaning they were unprepared. We were there two of the 6+ hours they were scheduled for the cleaning clearing our garage. My dad shows up to our house an hour before they leave and tells me that the house isn’t fully cleaned. Only the kitchen was worked on. We then get a message from the cleaner saying that they couldn’t finish the job but hope we were still happy with what they did. Umm are you kidding me?! I paid for a service and expected my house to be cleaned from top to bottom. Our only saving grace was that we had one more day until the keys had to be turned in. We had to have other people clean our house because urban company customer service was difficult to get ahold of. They have provided a refund afterwards but it’s pending. At the end of the day it was not worth the headache and stress. Would not recommend.

Being a stupid cancerian who likes to over maintain the equipment suddenly decided to call for a split ac service second time in 3 months. The over efficient new gen mech swiftly dismantelled the inside unit serviced & reinstalled within a period of an hour plus. On checking the cooling that looked fine & the efficiency of the job done I could not but give 5 stars for the entire job. The day went, night came & I checked into my bedroom switched on the ac & went to sleep. Next morning I found a pool of water that had fallen from the inside unit of the ac on to the TV below & finally on the floor. To cut the entire story short after contacting UC with great difficulty firstly there is no column anywhere where one can contact UC, secondly there is no column for complaints or suggestions ! On the fourth attempt & this time I — being a technical person sat with the mech and showed him that the inside unit has not been mounted properly that even a non technical person could observe it. All it required was to reinstall the inside unit back into its original slots & bingo the problem got over. I blame totally the system that requires the mechanics to have targets to meet hence mess up the jobs in their hurry. Plus the harassment and loss of a TV to the customer. 😔