Urban Company (Prev UrbanClap‪)‬ 4+

My observation about urban is that every time ur people damage 1 thing or the other before they leave, like last time ur bathroom cleaner damaged my bathtub before that one person spoilt the flush tank , I don’t know if this is a strategy followed on purpose-to generate more business if yes then please stop this it gets very evident one other person scratched the shower panel then one person put water on my electric mirror which damaged the lights around it and the Wooden frame another one damaged my ac the list is long , and all ur agent want star rating once they finish the job u should let the customer give the rating after a day as we only realize the damage the next day . I hope this feedback is taken seriously

I purchased a 6 session massage services. Based on my experience, I recommend booking services with another company. For this reasons: 1. Professionals are not reliable in appointment time. At least twice, I have been contacted by the professionals (past the session start time) to let me know that i need to cancel and that they are unable to attend. 2. When you cancel ( as I did- based of the professional request), the sessions will be charged and to rebook, you will be charged the amount of a full session- instead !! 3. To go through customer service is another hassle, totally a waste of time! Their system is not functional as they can’t track all the transactions made. They asked me to provide a proof of payment, which I did. But still, they called back to let me know that payment was not made! 4. Professional behavior is questionable. As once, the professional called (10 minutes before session start time) to ask me to cancel as she can’t come as her husband is under going a surgery. I understand that. However, two hours after, she called me to let me know that she is by the door!! I was surprised, I told her that we spoke prior and that she said she couldn’t come due to a surgery to her husband, she then realized she was talking to the wrong customer and hanged up the call !! Total manipulation!!

I had heard about them on Instagram and fell for ads that an influencer posted. Please note that they’re either getting the service for free or are getting paid to say great things about the company. My experience was terrible! I booked urban company for a move out cleaning. I paid extra for deep cleaning, other add ons, and included tip. My cleaner (Angelique) arrived late. Within the first 15 minutes they tell us they have to leave because they need to go to the store and buy a grout cleaner meaning they were unprepared. We were there two of the 6+ hours they were scheduled for the cleaning clearing our garage. My dad shows up to our house an hour before they leave and tells me that the house isn’t fully cleaned. Only the kitchen was worked on. We then get a message from the cleaner saying that they couldn’t finish the job but hope we were still happy with what they did. Umm are you kidding me?! I paid for a service and expected my house to be cleaned from top to bottom. Our only saving grace was that we had one more day until the keys had to be turned in. We had to have other people clean our house because urban company customer service was difficult to get ahold of. They have provided a refund afterwards but it’s pending. At the end of the day it was not worth the headache and stress. Would not recommend.