Urban Outfitters 12+

My favorite store

I have been shopping at Urban Outfitters for many years. It is my go to store over anything. It’s at a great location and the store is always so presentable. Every single employee is so nice and caring and are always so helpful. For a while, I was going there so much, the employees even knew my name. Urban Outfitters always has the best clothes. I am petite and short in height. This store has really helped me find amazing clothes to fit my physique. The clothing gives me confidence and is so stylish. I always find something in the store even when I am not looking. I also have been using the online store during this pandemic and it is so convenient. It has made my shopping stress free and enjoyable. Not only have I no got my whole wardrobe from Urban, I have also shopped in their home section. My whole bed room is from urban. The amount of love I have for this company is unaccountable. I have been in positions where I spent my last dollar on this store and I will continue to do so. This is my all tome favorite store by far.

Urban Outfitters is such a money hungry company.

I have been shopping with UO for over 9+ years. I have spent a lot of money with this store. So, why is it 1 star?
Well, I recently ordered some of the Ugg Talisman slippers or whatever they’re call, and I love the shoe. I’ve worn them EVERYDAY since I bought them over a month ago. I decided to buy a different colored pair because I just like the shoe so much. I order the shoe along with a clothing item with next day shipping.
I received the order 2-3 days later, which I didn’t mind. It would arrive before I needed it too.
However, only one item arrived, and it was wasn’t the Ugg shoes. I live in an apartment complex, with a mail room. On the camera, and the check in machine, there’s no box, just the UO “plastic bag”. On the app, it says both items delivered but only one item is we received. I put in a claim on the app for a replacement, they deny it. So I call and ask for a refund on the second claim, and it’s denied again. So, I’m never shopping with UO again. I don’t care about $150 but Ive spent so much money with this company, and usually I received my items purchased. What’s the big issue with replacing an item I have not received and can prove it wasn’t delivered? The way they’ve handled this situation leaves a bad taste and I would just say, be careful shopping with UO.

Developer Response ,

Hi there, we are very sorry to hear about this experience! Can you please email us at UCustomerService@urbanout.com with your order number and any additional details so we can look into this further? Thanks!

A Great Store, But...

Urban Outfitters is a great store, no doubt about it, but this app can be a little sketch. First of all customer service is basically not available through the app. If you have an issue basically the only way to fix it will be to go to a store, which can be a problem for those of us who live 4 hours from the closest one. For this app to be effective it really need a way for us to get in touch with urban through the app, because trying to figure everything out yourself really ain’t it. Also most of there stuff is great, but before buying furniture (especially things like mirrors and jewelry trays) CHECK THE DESCRIPTION. Most of the items look a lot different in the pictures that they really are. This means size, color, and even what is included. I recently saw an item that, according to the reviews, didn't come with a wire. Why, I don't know, but I am not an electrician and I bet most people who shop at Urban are either. Urban really is a great store, but the app lacks important features that would make it so much better.