Urban Plates 4+

For a good month or two I wasn’t able to pull up my plate pass barcode to scan in person and it also was not applying to my online orders… meanwhile I continued to be charged the monthly fee! In addition, you cannot scroll down and select different sides or drinks when selecting options. The app had always worked fine for me until the most recent update.

Pros: it works 95% of the time
Cons: Slow. Every page load is slow. UI terrible. For example on the home page the order button is too small and to the bottom left. It should be far larger and easier to navigate. Another major UI issue is the bread. I often order plates that come with bread preselected. If i want to remove it I need to press the “-“ sign then add a “No bread” item. I find this a really strange UI decision.

Not sure if bug but about 4 times now when I place a pickup order the time is set to tomorrow and I don’t see it until I get to the restaurant. There also needs to be an option to modify orders. I like steaks medium (most people do) but they make theirs med-rare by default. This means I need to call after placing my order to request this. Problem is 1. the inconvenience 2. sometimes they don’t pick up the phone at all.

Overall, I’m glad there even is an app but wish it felt modern.

As many of already stated there’s a lot of bugs in this app I was just charged for my meal, but nothing actually went through except for my credit card. No confirmation email the time was wrong so It didn’t place the actual order and I have to go back and dispute the charge if it’s not automatically taken off later… Kind of a pain 🙄

Edit: I guess the order went through but no confirmation email and the app still shows it didn’t go through or anything sooo… 🤷