Urban Sports Club 4+

I find discovery to be clunky and inefficient in the app. Searches and parameters are not saved, and you never get spontaneous inputs or updates that something new and exciting related to your preferences is available. In fact, I don’t get the sense any preference is saved.

There’s no ability to have more efficiency in the flow I used every day which is checking in at my favorites. Every time I go to a service provider I still have to pick what I’m doing. I do functional fitness at Crunch fit wedding every couple days and that flow remains super painful … validate my location is nearby and just let me do this in one click.

Saving things that aren’t courses is also a mess.

Finally, in what is clearly a deliberate design decision, you can’t freeze/pause membership in the app. Why not? Feels just cheap. Again, I am forced to consider why and it doesn’t feel like the app is thinking about me as a long term relationship but rather a user to trick for one more month accidental membership.

I value the service offering though, and I think all these things are correctable and possibly unintentional, so I’ll review and update this if I see improvement on all 3 issues.

Hello,

thank you for the review.

We are happy to hear that you like our service! :)

Thank you for your detailed feedback about the app it helps us to improve the product. Our product team is on it!

Have a lovely day,
Your Team from Urban Sports Club

Love my membership, but the app stinks. Filter function and venue search consistently don’t show results that are perfectly easy to find on the website, which means you need to favorite or schedule them there just to find them in the app.

Hello,

thank you for your review.

Firstly, great to hear, that you are happy with our service. We are constantly working on improving the App and all the features. We appreciate your Feedback regarding that.

Have a lovely day!

Sunny greetings from Berlin
Your Urban Sports Club Team

I used to have a gym subscription before this. And call it monotony, but it took a lot for me to be excited about being regular. Urban sports changed that for me. For the past 2 months, I’ve tried out many forms that would’ve been out of reach for me. I explored how Yoga was something I loved, cold baths that changed how I felt after a shower, and so much more.

Also the late fee, although stinks - is such a great tool to keep you from cancelling.

There’s always a few things the app can do better on, but I love the product and the experience. Can’t recommend it enough!

Dear,

We are pleased to hear that you are getting the most out of your Urban Sports Club app and discovering new sports every day.

It's true that our app democratizes access to certain sports, and that's what it's all about!

We hope you continue to enjoy all the possibilities that your subscription has to offer.

We wish you a sporty day,
Your Urban Sports Club team