UrbanSitter: Local Caregiver 4+

When I was in college I used UrbanSitter a lot to pick up date night jobs during the weekend and even got a regular mother’s helper job during the week after classes. It was a great way to make extra money completely on my own schedule. You can set your availability for certain days and parents can book you, or you can look at posted jobs and apply for them. I met so many nice families and explored different parts of the city I may have never visited! When you set up your profile, definitely add a video and get reviews from past employers and other parents so you can start off with 5-Star reviews. I’ve seen other sitters complain but honestly if you do a great job babysitting and are professional and reliable (don’t no-show!) you shouldn’t have a problem and you’ll find so much benefit in UrbanSitter. Everyone at support has been helpful too with jobs and payments. I highly recommend you give it a try!!!

Thanks so much for the great review! We are thrilled to hear that you have connected with wonderful families and built a successful babysitting business to help support you during college. We appreciate you sharing your positive experiences.

I've been babysitting for several years now, and been an US member for about 3 years. I tried 6 different sitting sites and fell in love with this one. My tech friend also confirmed that UrbanSitter has the best security out of the several sites his hiring company has used (data protection is important!!)

Sitters read to the end why this review is 4 stars, and not 5...

Pros
• Very easy/functional app (love this)
• Sitters - autonomy with setting your availability, creating your bio, setting your rate, and accepting/declining job requests (most, but not all sites allow all of these options!)
• Parents - from what I've heard, responsive customer service for families

Cons:
• Parents - Some families have struggled to book interview requests; however, this can be easily navigated by booking a $0/hr job request or using the website messaging system to message a sitter and arrange a chat or in-person meet
• Sitters - POOR customer service. Had a terrible experience where it took me 2 months to get a non-automated response and additional 1.5 months past that to get follow up emails and my problem resolved. Thankfully, I have only needed to use customer service once, but it was incredibly stressful and disappointing.

The other 5 sitting sites I worked with was readily available the same-day to talk with me. This or 2 business days should be the standard like it is for other jobs.

Hi Dee, thank you for your review. We are sorry to hear about your experience with support but we sincerely appreciate your feedback. If there are any questions our team can answer or anything we can help with, please do feel free to let our Member Services team know by emailing support@urbansitter.com. We sincerely hope we can turn your negative experience around so you can enjoy the benefits of UrbanSitter as so many sitters do! Thanks again.

Urban Sitter is truly an amazing app! It has helped me (a college student) to meet many new families around the bay area while gaining more experience in the child care field. It is very easy to navigate, I just have a couple of suggestions.

1) Make a feature where you can block a specific family (or sitter) so you don’t even have to view them in your search. If a certain family is not adequately compensating for their number of children or have included services in their posts that you don’t offer, you should be able to block them so you won’t see them each time you’re on the job board. Likewise, if a sitter does not fit your criteria (i.e. aren’t CPR certified) you should be able to block them, too. This will help save time for everyone involved during their searches for the perfect candidate/family. I know you can hide your availability from specific families, but it would be nice if you could completely hide them from view forever.

2) For sitters, only show jobs that match the availability posted to your calendar. This will save time during the job search so you won’t have to waste time hiding all the jobs you can’t even take.

Again, I love this app so much and can’t recommend it enough! I seriously talk about it to anyone who will listen. I hope you at least consider adding these features, as I know many other sitters and families who agree.

Thank you for your great review! We appreciate and value your feedback regarding the app and your suggestions regarding the Job Board. We hope to provide more accessibility and options to the Job Board and overall communication with other members in the future. Regardless, we are grateful for your feedback and will be sure to share with the rest of our team. Thanks so much for spreading the word about UrbanSitter to your community. Best of luck on your continued job search!