UW Credit Union 4+

I have been having issues where I have to constantly reload to the login screen because it says app load fails for the iPhone 13 software version 15.5 for the iPhone 15 been having issues since 2 or 3 software updates prior, I am wondering if it's just a logic error with the programming. Only one device is logged in for my portion of the account. So I don't think it's that unless it is cause it is a joint account. The recommendation would be maybe an update to the GUI appearance because the root files may be causing the systems not to mix well. You could streamline functionality if you switched up the program and increase security and allow more integration with other services like dave, plaid truebill etc while allowing security to be beeffed up to allow better over all functionality of the app. Just a programmer and security system student/ developer advice/ bringing up a a problem!

Hi there! We’re sorry to hear of your experience with the app and apologize for the frustration. Because of all the variables involved, we find it’s best to troubleshoot over the phone. When you can, please give us a call at 608-232-5000, and someone will be able to help you. Thank you for being a UWCU member.

This app was great for years, but now mobile deposit does not work 95% of the time. Either it won’t load, it says there is an error, or the entire app just crashes. It’s especially inconvenient now that we have to write “For mobile deposit at UW Credit Union” only on the check. I’m afraid to write it because once I do, I have no other options for depositing the check.

My primary use for banking apps is mobile deposit. Not having that features puts UWCU miles behind every other major bank. I remember when I first joined UWCU over four years ago they were the only ones in town with mobile deposit and it was great. Now I unfortunately am considering moving my main checking account to another bank, though I really don’t want to. Everything else is great. But I frequently need to deposit checks and mobile deposit not working is a major inconvenience.

Hi there! We're so sorry to hear of your experience with the app and apologize for the frustration! According to our team, issues with the mobile app are often the result of an issue with the device: the app may have fallen out of date, the device may need a software update, etc. Because of all the variables involved, we find it's best to troubleshoot over the phone. When you can, please give us a call at 608-232-5000, and someone will he able to help you. Thank you for being a UWCU member.

Updated review: It appears the app can’t be used for the same account on both iPhone AND iPad. It turns out this was what was causing the app to reset itself in my situation. Getting set up on one of my devices boots me from the other one, such that I have to go through initial setup again on it, which then boots me from the original device. This also happens when following the “reset all settings” suggestion. It would be great to be able to use on both my devices but I will just use it on my iPhone for now. The app otherwise works well.

Original: Latest version of app resets itself every single time I use it, which is a pain, because when the app resets there are a number of steps that need to be gone through, vs being able to just log in. But it otherwise works well. Will give a higher rating when this issue is fixed.

Hello, per our Technical Team, here is the best course of action to correct the issue on your iPhone.

Make sure that you have the App open, but are not logged in with Fingerprint, PIN, or password. Tap the gear icon and select Reset All Settings. You will be prompted to complete a new setup, which will refresh your device and should allow it to properly authenticate during your next login.