Valet Living Resident 4+

Bad service for the value

This is the type of company that gives you a tiny 13-gallon trashcan to use for their trash service with a long list of unnecessary rules, then they will not consistently show up for their scheduled trash pickup dates even though the app says they will, and then they will leave a note on your door and refuse trash pickup because trash is piling up and won’t fit in the tiny trashcan they provide, and then they will bill you for the trash service and expect full payment.

Horrible App Horrible Service

The app crashes upon opening and is entirely unusable and broken. The service is unreliable, I have put my trash in the can provided and closed the lid to keep bugs out, and it frequently gets missed if I do so, even picking up a bag next to the full can. So I get to have flies near my front door, or days old trash stinking near my front door. The times are inconsistent with trash being picked up as early as 8pm and as late as after midnight. Services frequently get canceled for the night before my complex is reached. Workers seem to have the ability to arbitrarily decide not to pick up the trash and leave notes with untrue reasons (claimed waste was not double bagged, claimed a bag was leaking that wasn't, claimed a bag was torn) would not recommend the service or the app

Terrible app just like their service

The app has notified me 30 times in the last 3 hours that my service is about to begin. I saw that they actually finished over 3 hours ago and are long gone. But the app keeps telling me it’s about to begin.

The service is also terrible. They don’t always pick up the garbage. I will see them in my complex, but then they will skip some buildings. They make excuses like a little bit of rain to cancel for a day. But they will still charge you for service even when they don’t live up to their end. The instructions clearing say that if you have more than one bag, you can stack the second one on top. But then they will only just take the one. This company is making a lot of money for not doing the work they say they will.

Ответ разработчика ,

We are sorry that this happened and appreciate the feedback. We recently invested in a complete ground-up upgrade of our application. During the transition last week, we experienced an issue with the legacy app causing duplicate notifications. It was recognized and corrected, but if you just go into your iOS app store and update your app, you will get our new version, which did not have this issue. You can always call, message, or chat through our app any time our service does not meet your expectations and someone will follow-up with you.