Valora - Carteira cripto +4

Must use external exchange

Valora team was responsive to every ticket I opened and very helpful.

The app is very easy to use, the best crypto app yet. There are a few shortcomings I think should be addressed but they are not critical:

1. More decimals should be added, or at least an indication of more decimals

2. Sometimes when you buy/sell CGLD the market price shifts but there isn't really explanation for people new to exchanges/markets. It would be nice to see both the current selling and buying price, sometimes the price jumps considerably!

The main critical issue I have with this app/organization is that the only vendor available for me here in the USA for purchasing CUSD in the app doesn't accept any of the cards I have:
- 2x MasterCard debit cards
- 2x VISA debit cards
- 4x VISA credit cards
- 4x MasterCard credit cards
- 2x American Express cards
- 2x Discover cards
- 1x VISA gift card
- 1x MasterCard gift card

They only accept card, so I couldn't try wire transfer, bank, PayPal, ApplePay, etc.

After reaching out to the vendor multiple times I gave up and instead purchased CGLD with Coinbase Pro and sent it to my Valora app over from Coinbase Pro.

Because of the difficulty of getting CGLD, I have convinced zero people to try the app although one has purchased CGLD on another platform. In contrast, in my social circle, I have convinced over 10 Tesla sales from people completely disinterested in electric vehicles before I took them for a test drive.

They erased my review...watch out

I'm posting this review again as they erased my review. That sent huge red flags be careful don't put your money in this app!! Finally they responded to my request after 48 hrs wait and did not help me recover my money, lost $98 USD! _______ORIGINAL REVIEW______ I sent cUSD by mistake to a CELO (CB) wallet (which happens to be mine). I missed the step where you must convert the cUSD to CELO. Since then, I've sent several messages to support, I opened the chat and after more than 12 hours still no response. It's been 24 hours since the transfer which appears to be stuck in the network going nowhere. I contacted (CB) support, through reddit and through (CB) chat and the one from the chat said he could see my transaction hash but could not access it because it was stuck on the CELO network. He said he would be able to do something if it was on the ERC-20 network. I'm not sure I understand what that means but I'm so upset about this that I took all my CELO assets and sent them to (CB)... (CB) team is always on point and ready to help. Sad, because I had gotten used to the Valora rewards, but this is a significant loss for me $98 American dollars, no amount of reward can justify a big loss like that. I do NOT recommend Valora, use (CB) instead.

Resposta do desenvolvedor ,

Hi Liliana, we are sorry that you ran into this! Coinbase does not support cUSD, so sending cUSD to Coinbase makes those funds inaccessible until such time as Coinbase is willing to list cUSD.

I wish there were more that we could do. Because blockchain transactions are immutable, we cannot reverse the transaction.

Please review our support article for ways to learn how to protect yourself in the future: https://support.valoraapp.com/hc/articles/4402353316237.

Great customer service

All I can say is that I don’t have a lot of experience with crypto currency’s but I have been learning. I had made a mistake transferring money between Coinbase and my Valora wallet. Coinbase refused to even acknowledge my issue where Valora walked me through step by step how to correct the issue. They told me from the get go that there were know promises with the fix but that others had some success with it. So not only did they walk me through it but I was also able to retrieve the money that I had lost thanks to the customer service team. Coinbase customer service, on the other hand, avoided even talking to me. Bottom line is that I feel like the team here actually cares and wants to help and see everyone succeed and that’s why I’m writing this review because I hope they continue to grow and improve as well. Thank you Valora customer service!