Valu 4+

Please remove the “enable notifications” alert that pops up with every move. Even while I am paying or doing anything on the app, it keeps popping up. This is very annoying!!!

Hi Dalia, We are sorry to hear about this experience. Please reach out to us via valu_onlinesupport@valu.com.eg and we will be happy to help you.

First of all i would lime to say that i have been using valu for over a year now and clearly they only care for the company and not the consumer what so ever!
They blocked my account for no reason and only demands to pay-up the monthly dues and not to make any further purchases after granting them 7%+ intrest rate for over a year now. They did not inform me that they will do so and their customer service agent simply told me if you don't like it just leave us. And now they are avoiding me completly over all their contacts. So simply i have filed a report for the consumer protection agency in Egypt and i will be hearing from them soon. Have a nice time toying with your customers around more.

Hi Al-Hussein, we are sorry to hear about this experience. Please reach out to us via valU_OnlineSupport@valu.com.eg and we will be happy to help you.

The concept of the app is amazing and has made many breakthroughs over the past few years in Egypt; however, the App needs a lot of improvements. Firstly, it is extremely slow and crashes plenty of time. Secondly, it’s not very user friendly and tough to mitigate around the App. Thirdly, there should be more security assurances of the user’s info as some info required to provide is private and crucial. Lastly, I high suggest to develop an auto calculator tab where user’s can plan their installments accordingly from the grand total of purchases.

Hi Mi7'aa,
We are sorry to hear about this experience. Please reach out to us viavalu_onlinesupport@ValU.com and we will be happy to help you.