Varo Bank: Mobile Banking 4+

Life changer with their credit builder card.

Varo is great. I’ve always been well taken care of during any financial discrepancies, no fees for opening the account/overdraft/having no money on my card (so predatory when banks charge you for being broke!! Their cash advance is fair and resoonsible, not loaning out more than what you can afford based on deposits and there’s an interest rate but it’s very low.

I came here to talk about their Believe Secured Credit Card. I love love LOVE this card. It’s such a smart idea and I think it really helps young people or people who don’t have the ability to get on mom n dads black card or whatever. I’ve had it for about 18mo now and I’ve raised my credit score over 100 points. It’s been a life changer. I’m almost to my credit goal and will be able to apply and be approved for a car loan!! I’m so proud of myself and this has made me want to be as financial responsibile as possible! It’s like I wanna keep beating my score and I do, so easily and FAST!! And I’m building it by just shopping with money on my believe card lol.

Thanks Varo!! Good credit is a serious game changer and life saver as 28yo! I wish more young people would look into secured credit cards bc good credit helps you survive.

🤦🏽‍♀️

It doesn’t make sense that you have to make 1,000 dollars within 30 days in order to use the advance feature which lets you borrow money until pay day but if I was making 1,000 a week or could have it within 30 days I wouldn’t be borrowing money from you all that really makes the feature pointless to those who really need it it doesn’t make sense nor does it seem fair especially to a loyal customer who’s been with you all for a while and never let my account go into the negative until I recently was told I had to make 1,000 within 30 days to even be qualified for an advance. I really thought about just closing my account because of that simple inconvenience being that it was the only reason I had started with Varo and because I could save more with having a saving account, but many other apps have the same feature at this point and would be reasonable when it comes to borrowing money until payday. Also I’ve been with you all since the first varo app that was out all the way up until the new app so I feel as if there should at least a membership where if you’ve been so long and have direct deposit set up then you should qualify it’s not like it’s not already setup where you all will receive your money soon as it hits the account so it’s something to put into consideration not only for me a loyal customer but for the rest of your customers in general. Thank you

Developer Response ,

Hi there, we appreciate your feedback and have forwarded it to the appropriate parties. The current eligibility requirements can be found in our FAQ's. Please go here https://bit.ly/39xshJR to learn all about the qualifications for Varo Advance!

Great banking, non-existent customer service

I’ve been a member of Varo for 2 years, and have to say that since it’s become Varo Bank, getting through to customer service seems impossible.
With the old Varo, I had nothing but excellent customer service. They always answered the calls or emails. I’ve been trying to get through to customer service for a week now, but no luck 😑
I start calling each morning at 8:00 when they open for business. There’s no wait time mentioned then, but no one answers. I’ll wait for an hour, then am told by the automated system that the wait time is less than 15 minutes. Um, no. It’s more like an hour. I don’t stay on beyond that. When called after 10:00 am, the estimated wait time is “ greater than 60 minutes “. Ugh. I just want to find out some important ( to me) information about a direct deposit that seems to be floating around in my old account. Emails aren’t answered either.
Their inefficiency has become my problem, and there’s no way to get in touch.
I hope someone from Varo bank reads this and makes it right. I don’t like being disappointed in Varo!

Developer Response ,

We’re very sorry for the long hold times recently. We’re currently experiencing extremely high volumes. We understand the importance of contacting customer support and are eager to assist with your request. We appreciate your patience during this time. Please remain on the line or contact us at appreview@varomoney.com!