Varo Bank: Mobile Banking 4+

I’ve been a member of Varo for 2 years, and have to say that since it’s become Varo Bank, getting through to customer service seems impossible.
With the old Varo, I had nothing but excellent customer service. They always answered the calls or emails. I’ve been trying to get through to customer service for a week now, but no luck 😑
I start calling each morning at 8:00 when they open for business. There’s no wait time mentioned then, but no one answers. I’ll wait for an hour, then am told by the automated system that the wait time is less than 15 minutes. Um, no. It’s more like an hour. I don’t stay on beyond that. When called after 10:00 am, the estimated wait time is “ greater than 60 minutes “. Ugh. I just want to find out some important ( to me) information about a direct deposit that seems to be floating around in my old account. Emails aren’t answered either.
Their inefficiency has become my problem, and there’s no way to get in touch.
I hope someone from Varo bank reads this and makes it right. I don’t like being disappointed in Varo!

We’re very sorry for the long hold times recently. We’re currently experiencing extremely high volumes. We understand the importance of contacting customer support and are eager to assist with your request. We appreciate your patience during this time. Please remain on the line or contact us at appreview@varomoney.com!

It doesn’t make sense that you have to make 1,000 dollars within 30 days in order to use the advance feature which lets you borrow money until pay day but if I was making 1,000 a week or could have it within 30 days I wouldn’t be borrowing money from you all that really makes the feature pointless to those who really need it it doesn’t make sense nor does it seem fair especially to a loyal customer who’s been with you all for a while and never let my account go into the negative until I recently was told I had to make 1,000 within 30 days to even be qualified for an advance. I really thought about just closing my account because of that simple inconvenience being that it was the only reason I had started with Varo and because I could save more with having a saving account, but many other apps have the same feature at this point and would be reasonable when it comes to borrowing money until payday. Also I’ve been with you all since the first varo app that was out all the way up until the new app so I feel as if there should at least a membership where if you’ve been so long and have direct deposit set up then you should qualify it’s not like it’s not already setup where you all will receive your money soon as it hits the account so it’s something to put into consideration not only for me a loyal customer but for the rest of your customers in general. Thank you

Hi there, we appreciate your feedback and have forwarded it to the appropriate parties. The current eligibility requirements can be found in our FAQ's. Please go here https://bit.ly/39xshJR to learn all about the qualifications for Varo Advance!

I have been with varo bank for about 4 years now and they are NO Good!! Someone wrote me a $12 check years over two years ago now and they stop payment in the check. I covered it and ever since then I can not send money to anyone nor pay a bill out of my acct. So I can’t use there varo to anyone option and will never be able to either as they can not override it they say. NOW someone hacks my acct and money is fraudulently taken from my acct. I file a dispute. Now I am told I can not get the provisional credit because I did not find the issue within 12 days of it being used and once again they can not override it!! So my acct is negative because they over drew it, an option I am not supposed to have anyway! So now I have to wait for 90 days for this dispute to be settled and they shut down my card but sent a new one with the same number, that’s a lot of help, and because my acct is in the negotiate it’s going against my credit score! I ask for a corporate number and they don’t have one they are allowed to give me!. I have been with them for years and they do NOT take care of their customers and their is Zero protection they give to you or your money. Don’t trust their advertisement because sue it is a lie. Our money is important to all of us because we work hard for it. Don’t let this company keep you from YOUR money! DO NOT USE Them! You will regret it just like me!

Hi there, we are sorry to hear your experience! Varo strictly follows federal regulations around transaction disputes and we use industry standards for researching and investigating claims. Please reach out to us via your registered email at appreview@varomoney.com so our support team may assist and gather more information. We look forward to hearing from you!