Varo Bank: Mobile Banking 4+

I’ve been a member of Varo for 2 years, and have to say that since it’s become Varo Bank, getting through to customer service seems impossible.
With the old Varo, I had nothing but excellent customer service. They always answered the calls or emails. I’ve been trying to get through to customer service for a week now, but no luck 😑
I start calling each morning at 8:00 when they open for business. There’s no wait time mentioned then, but no one answers. I’ll wait for an hour, then am told by the automated system that the wait time is less than 15 minutes. Um, no. It’s more like an hour. I don’t stay on beyond that. When called after 10:00 am, the estimated wait time is “ greater than 60 minutes “. Ugh. I just want to find out some important ( to me) information about a direct deposit that seems to be floating around in my old account. Emails aren’t answered either.
Their inefficiency has become my problem, and there’s no way to get in touch.
I hope someone from Varo bank reads this and makes it right. I don’t like being disappointed in Varo!

We’re very sorry for the long hold times recently. We’re currently experiencing extremely high volumes. We understand the importance of contacting customer support and are eager to assist with your request. We appreciate your patience during this time. Please remain on the line or contact us at appreview@varomoney.com!

It doesn’t make sense that you have to make 1,000 dollars within 30 days in order to use the advance feature which lets you borrow money until pay day but if I was making 1,000 a week or could have it within 30 days I wouldn’t be borrowing money from you all that really makes the feature pointless to those who really need it it doesn’t make sense nor does it seem fair especially to a loyal customer who’s been with you all for a while and never let my account go into the negative until I recently was told I had to make 1,000 within 30 days to even be qualified for an advance. I really thought about just closing my account because of that simple inconvenience being that it was the only reason I had started with Varo and because I could save more with having a saving account, but many other apps have the same feature at this point and would be reasonable when it comes to borrowing money until payday. Also I’ve been with you all since the first varo app that was out all the way up until the new app so I feel as if there should at least a membership where if you’ve been so long and have direct deposit set up then you should qualify it’s not like it’s not already setup where you all will receive your money soon as it hits the account so it’s something to put into consideration not only for me a loyal customer but for the rest of your customers in general. Thank you

Hi there, we appreciate your feedback and have forwarded it to the appropriate parties. The current eligibility requirements can be found in our FAQ's. Please go here https://bit.ly/39xshJR to learn all about the qualifications for Varo Advance!

This bank started off great- I was getting my direct deposits a day earlier m in the evening and I also like how you can change your pin on the app whenever and not to mention, you can also turn on notifications for any and all transactions with your bank account/debit card. Here’s the bad: there’s been numerous times where I’ve made instant Deposit transfers from cash app and Venmo and they took a day to deposit into my account (they should’ve deposited instantly). When I called Varo about it, each and everytime they would say it was an error with the system and no eta on when it would be resolved. Today , for the third time…. My direct deposit did not deposit on the scheduled day (today) and their excuse was that they haven’t received direct deposits today due to an error in the system and that there would be no eta on when I’d get my direct deposit. Ok, then why is that my other bank accounts received my direct deposits?? (I have my DD split into 3 accounts)
This isn’t ok at all seeing as some people have bills and if you’re direct deposit is “delayed” on your pay day and you have important bills to pay on that day, you’re basically screwed. Once my direct deposit posts I will be deleting my account.

Hey there! We are sorry to hear about your experience, we understand the delay with direct deposits is frustrating - this was fixed as of 3/25/22 and we apologize for any inconvenience it had caused you. We are working to make sure this does not happen again. Thank you for your feedback!