VARRAM 4+

So it has been 3 months since I have been able to log into my app. I keep getting SSL login error on my app and I have been trying to reach out to the tech team using customer support but no response so far. I also notices other reviews with the same issue so my conclusion was that the company itself might be out of commission. But I just noticed developer notes from a month ago, which means they are still active but just don’t care about customers. They don’t care about negative review, about email and feedback. Maybe one of the the products who don’t even have faith left in themselves. Now I just have to live with this expensive dog toy which has no use now.

I haven’t used this thing in 2 years and when I downloaded the app I remembered why, it didn’t open. BUT… I searched my email and the rep in 2021 told me to turn off Wi-Fi on my phone and then try. It worked!! I was able to log in, I just did the firmware update and have been movement patterns from the last time we used this and it’s currently intriguing/freaking out our MONSTER of a Ragdoll kitten (he’s 16lb) who needs constant stimulation or he attempts to destroy the house. I think this will work. My older cat is excited it’s back out again too!

So… if you have the SSL connection error and CS isn’t getting back to you, turn off your wi-fi and try it again. Worked for me and I hope it works for you bcs this thing is pretty cool.

I’m using IOS 15.6 and couldn’t even get passed the registration page of the app. No matter what I did or what troubleshooting I did, it came back with an SSL error. I was never able to use the product because the app never worked - and there was NO customer service. No one responded to my emails and the phone number went to a weird voicemail. So disappointed.