Vay - rent a car nearby

Name: Vay - rent a car nearby
Rating: 4.8 (440 reviews)
Author: Vay Technology

Voyages

Uniquement pour iPhone

Gratuit

440 notes
Âges

4+
Contrôles intégrés
Catégorie

Voyages
Création

Vay Technology
Langue

EN
Anglais
Taille

174,2
Mo

iPhone

Tired of expensive taxis and a lack of convenient public transport? Vay puts the city at your fingertips with affordable, on-demand electric cars! Whether it’s a quick errand, a short one-way trip, or exploring hidden gems, Vay lets you zip around town your way – moving from your couch to your favorite city spot like never before. Get rolling with Vay: - Pay-Per-Minute & Guaranteed to Save: No minimums, no hidden fees. You only pay for the time you use the car, and it’s guaranteed 50% less expensive than Uber, Lyft, or Taxis. - Instant Driverless Deliveries: Your car comes to you! Choose your starting point in our purple pick-up area and we’ll drop it off driverlessly within minutes. We already support large parts of Las Vegas, incl. the Strip, downtown, UNLV, and many more! - One-way trips: You can end your trip anywhere in Las Vegas by self-parking the car in the white area. - Flexible Rentals: Go for quick errands, day trips, or anything in between. Use the app to lock and unlock your car during stopovers. Rentals up to 12 hours! - Fully Electric & Hassle-Free: No gas stations (or fuel fees). No parking or charging worries, just clean rides and happy vibes. - All-Inclusive: Insurance, unlocks, and reservations are on us! Just focus on enjoying the ride. Get the app, and travel your Vay Got questions? Hit us up at support@vay.io or vay.io/help Follow us on social media for updates and exclusive deals: LinkedIn – linkedin.com/company/vaytechnology Instagram – instagram.com/vay_io TikTok – tiktok.com/@vay_io

Notes et avis

4,8

sur 5

440 notes

October 2024 review
20/11/2024

_JamieH_
We used Vay two times recently in Vegas. Both times we actually had a driver deliver the car to us. Eli was the first driver. He was awesome and gave us a brief rundown of how it worked since it was our first time using Vay. The second day we got Kimberly. She was really nice as well. I think that they were busy the two days we rented as it took a little longer for the cars to arrive. The second day it told me it would be less than 20 min and it took close to an hour before we had the car. The app did not give a proper timeframe estimate. I have screenshots of the app showing the time discrepancy if Vay would like it. The car itself was clean except the computer screen had sticky fingerprints so it was kind of gross. Would potentially be nice to have something to clean this in the future. The app worked great to start and pause the ride. We were staying at a hotel on the strip so we struggled to find parking to "return" the vehicle. I called customer support regarding this and was told to just find a free parking. Which It's kind of hard on the strip. Customer support should have suggestions or maybe a list of locations where we can drop off. Another suggestion would be to maybe partner with resorts like MGM and have a dedicated spot to leave the car? We ended up parking the car twice at the Orleans hotel because we knew we could safety park it there as their ground parking is free. The only issue is that this location must have a bad signal and the car couldn't end the ride. We had to call support twice and both times they ended it. The guy the second day tried to get us to randomly find street parking near there but we weren't too sure about the area as we were tourists so he finally agreed to letting us leave it there. All in all great experience I understand this is still new so there will be a learning curve. Can't wait to be in Vegas again and utilize Vay
October 2024 review
20/11/2024

_JamieH_

We used Vay two times recently in Vegas. Both times we actually had a driver deliver the car to us. Eli was the first driver. He was awesome and gave us a brief rundown of how it worked since it was our first time using Vay. The second day we got Kimberly. She was really nice as well. I think that they were busy the two days we rented as it took a little longer for the cars to arrive. The second day it told me it would be less than 20 min and it took close to an hour before we had the car. The app did not give a proper timeframe estimate. I have screenshots of the app showing the time discrepancy if Vay would like it. The car itself was clean except the computer screen had sticky fingerprints so it was kind of gross. Would potentially be nice to have something to clean this in the future. The app worked great to start and pause the ride. We were staying at a hotel on the strip so we struggled to find parking to "return" the vehicle. I called customer support regarding this and was told to just find a free parking. Which It's kind of hard on the strip. Customer support should have suggestions or maybe a list of locations where we can drop off. Another suggestion would be to maybe partner with resorts like MGM and have a dedicated spot to leave the car? We ended up parking the car twice at the Orleans hotel because we knew we could safety park it there as their ground parking is free. The only issue is that this location must have a bad signal and the car couldn't end the ride. We had to call support twice and both times they ended it. The guy the second day tried to get us to randomly find street parking near there but we weren't too sure about the area as we were tourists so he finally agreed to letting us leave it there. All in all great experience I understand this is still new so there will be a learning curve. Can't wait to be in Vegas again and utilize Vay
I was skeptical of how easy it would be
16/11/2024

Dp8402
I have to tell you I’m floored at the smooth process it was to rent a car from vay, they brought the car, went over how to use the app to lock and unlock and stopover, were really professional and IT WAS SO EASY! The other best part is how cheap it was, definitely less than half the price of Uber no kidding. The only con I can share about it right now is that there are very limited drop off and pick up areas so if you don’t live close to one of the purple areas on their app, then you have to travel to a purple area to rent a car, other than that I am really really impressed
I was skeptical of how easy it would be
16/11/2024

Dp8402

I have to tell you I’m floored at the smooth process it was to rent a car from vay, they brought the car, went over how to use the app to lock and unlock and stopover, were really professional and IT WAS SO EASY! The other best part is how cheap it was, definitely less than half the price of Uber no kidding. The only con I can share about it right now is that there are very limited drop off and pick up areas so if you don’t live close to one of the purple areas on their app, then you have to travel to a purple area to rent a car, other than that I am really really impressed
I would leave 0 star if I could
07/11/2024

Alainp92
I have never had a more frustrating experience with a company than I’ve had with Vay. This service is an absolute joke. The cars are unreliable, constantly breaking down or not starting at all, and when you need help, good luck getting through to customer service. Antonela, the representative I dealt with, was completely uninterested in actually solving my issue. It’s like they don’t care about their customers at all. To make matters worse, Vay has slashed their service areas, now only covering high-tourist zones and leaving locals without any options. So much for being a company that serves the community—they’ve made it clear they only care about tourists. They even brag about their $4.9 million in funding, yet they can't fix their app, their fleet of cars, or offer any sort of reliable service. It's honestly embarrassing.Oh, and let’s not forget that they pay their workers terribly, (confirmed by thier indeed job postings and disgruntled employees that have shared this with me) which probably explains the lack of effort and terrible service. I was stuck in a car that wouldn’t unlock for *eight hours* overnight, and of course, customer service didn’t answer the phone. It was a nightmare.I’m never using Vay again, and I wouldn’t recommend it to anyone. If you enjoy wasting time, being stuck in a car that won’t unlock, and being ignored by customer service, then sure, give them a try. Otherwise, steer clear.

Réponse du développeur
We're truly sorry to hear about your experience and understand how frustrating it must have been. This is not the standard of service we aim to provide. We sincerely apologize for the inconvenience caused. We want to assure you that we are in contact with you directly to address your concerns.We are currently working with the highest priority on fixing the technical issues that we sometimes encounter with locking the vehicle. This fix will be rolled out within the next few weeks. Your feedback is invaluable, and we are committed to ensuring this does not happen again.Safe and happy travels, Your Vay Team
I would leave 0 star if I could
07/11/2024

Alainp92

I have never had a more frustrating experience with a company than I’ve had with Vay. This service is an absolute joke. The cars are unreliable, constantly breaking down or not starting at all, and when you need help, good luck getting through to customer service. Antonela, the representative I dealt with, was completely uninterested in actually solving my issue. It’s like they don’t care about their customers at all. To make matters worse, Vay has slashed their service areas, now only covering high-tourist zones and leaving locals without any options. So much for being a company that serves the community—they’ve made it clear they only care about tourists. They even brag about their $4.9 million in funding, yet they can't fix their app, their fleet of cars, or offer any sort of reliable service. It's honestly embarrassing.Oh, and let’s not forget that they pay their workers terribly, (confirmed by thier indeed job postings and disgruntled employees that have shared this with me) which probably explains the lack of effort and terrible service. I was stuck in a car that wouldn’t unlock for *eight hours* overnight, and of course, customer service didn’t answer the phone. It was a nightmare.I’m never using Vay again, and I wouldn’t recommend it to anyone. If you enjoy wasting time, being stuck in a car that won’t unlock, and being ignored by customer service, then sure, give them a try. Otherwise, steer clear.
Réponse du développeur 21/08/2024
We're truly sorry to hear about your experience and understand how frustrating it must have been. This is not the standard of service we aim to provide. We sincerely apologize for the inconvenience caused. We want to assure you that we are in contact with you directly to address your concerns.We are currently working with the highest priority on fixing the technical issues that we sometimes encounter with locking the vehicle. This fix will be rolled out within the next few weeks. Your feedback is invaluable, and we are committed to ensuring this does not happen again.Safe and happy travels, Your Vay Team
DO NOT RENT WITH VAY UNLESS YOU WANT AN EXPENSIVE HASSLE
6 févr.

Ed2108
I had so many issues with the car that I truly don’t even know where to begin. I’ll start with the most egregious. The car would not turn off when it was time to end my ride. I’m called the support line multiple times and could not reach a customer service representative. Once the car is turned on, you have no way to turn it off other than the push button. If that does not work you are literally stuck in a car that is charging you by the minute without any way to turn the car off or end the ride. Customer service will not answer the phone.I will be disputing this with my credit card. This is absolutely not what I agreed to when I began this ride. There should be some type of emergency shut off inside the car or a button to reach support from inside at the very least. This situation is ridiculous and their process leaves you stranded with no options for resolution.

Réponse du développeur
We’re truly sorry you had this experience. A vehicle not shutting off and difficulty reaching support is not the standard we aim for. No one should feel stuck or unsupported during a trip.We’re reviewing this incident from both a technical and support perspective to understand what happened and to make sure this does not happen again in the future.Please reach out to support@vay.io with your trip details so we can review the charges and work toward a resolution. We take feedback like this seriously and are committed to improving the experience.
DO NOT RENT WITH VAY UNLESS YOU WANT AN EXPENSIVE HASSLE
6 févr.

Ed2108

I had so many issues with the car that I truly don’t even know where to begin. I’ll start with the most egregious. The car would not turn off when it was time to end my ride. I’m called the support line multiple times and could not reach a customer service representative. Once the car is turned on, you have no way to turn it off other than the push button. If that does not work you are literally stuck in a car that is charging you by the minute without any way to turn the car off or end the ride. Customer service will not answer the phone.I will be disputing this with my credit card. This is absolutely not what I agreed to when I began this ride. There should be some type of emergency shut off inside the car or a button to reach support from inside at the very least. This situation is ridiculous and their process leaves you stranded with no options for resolution.
Réponse du développeur 11 févr.
We’re truly sorry you had this experience. A vehicle not shutting off and difficulty reaching support is not the standard we aim for. No one should feel stuck or unsupported during a trip.We’re reviewing this incident from both a technical and support perspective to understand what happened and to make sure this does not happen again in the future.Please reach out to support@vay.io with your trip details so we can review the charges and work toward a resolution. We take feedback like this seriously and are committed to improving the experience.

More reliable delivery and unlock experience Improved ETA handling and in-trip vehicle info General stability and performance improvements

Version 1.18.0

17 févr.

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