Veho Mobile 4+

Okay I have no idea what’s going on with the people who aren’t able to get their 6 digit codes?! Everything worked according to the instructions provided on the app. The only hiccup I ran into was that after I logged in and verified my phone number, the app said “this order is not connected to this account” but I backed out of the screen and reloaded the delivery info and everything was connected as normal. I added my delivery instructions and it was so freaking easy. Can y’all start delivering my e-commerce business packages?! Oh and to the reviewer who gave 1 star be cause veho shares data with their business partners…not sure you know how third parties work??? If they didn’t share the data there would be no point in even offering this service.

I’m not happy that Nespresso is using this service for my order as the delivery time is much slower than all my previous orders over the last couple years. I assume it’s a cost savings issue. But that’s strike one. As for the app, as others have mentioned there are issues. When I entered my phone number I got the message that it was not associated with the order I was tracking even though I had previously received a text to my phone from a Veho rep. I couldn’t move off that error screen so my only recourse was to force quit the app. Once I launched it again everything was correct, no error message. Not everyone would think of doing that which shouldn’t be necessary in an app that was updated recently. So that’s strike 2. But registering your phone number to essentially create an account is not necessary just to track a delivery. You can just enter your tracking number and get the same information without entering a phone number. The information shown is fairly minimal but that’s not necessarily an issue if everything else works properly. It remains to be seen if there will be a strike 3.

I order weekly meal boxes that have recently switched to Veho for local delivery. The headache I face each week because of this carrier service is pushing me to my limits- each week it’s a different issue! Delivery window from 4:30-8pm? Nope, they’ll deliver at 11am when you’re at work. Specific instructions on leaving your package inside the leasing office? Nope, they’ll leave it outside on a busy street to be stolen! Notification that your package was delivered? I hope your app is working that day, because half the time I never get a picture of where the box was dropped at. And my favorite incident… my delivery driver took a picture of my package inside my building, said it was delivered, and then LEFT WITH MY BOX! My food for the week was caught on camera being stolen by YOUR delivery driver!!! And each time there’s an issue, customer support just gives you a generic apology of “oopsies sorry the delivery didn’t go as planned!”. That’s it! They never corrected any of the issues at hand and half the time you’re never notified of anything. How long is it before these companies realize all the lost revenue they’re acquiring by using this third-party carrier??