VEJA +17

Missing credential/login

Dear Veja, after updating the app my credentials were lost and now it is asking me to login again. However I don’t remember creating one, because after that I purchased at Apple Store it was open directly, so I just need to download the edition. Now they ask me for email and password but I don’t have one and the only way to communicate with you is via a telephone number in Brazil! There is no email, there is no online chat. How am I going to do it when I am located in the US?

Veja

I am in no man’s land. Purchased an annual subscription in Apple Store iTunes last year and was able to download with no problem for a while. At one point I was no longer able to access my subscription and started getting a message requiring a password as if I had made my subscription in Brazil and requesting a local tax id for a new local subscription. I contacted Apple Store who was unable to help. I contacted Veja in Brazil with no solution as well as it claimed I had to deal with Apple Store. This is the second time I faced the same situation with Veja and in both occasions it coincided with a change of ownership of the magazine, the last one after the company reorganized post bankruptcy. Perhaps a convenient way to get more money from subscribers. Now, I have no idea on how to subscribe. Very disappointed with Apple Store as they washed their hands and Veja who has punted to the Apple Store. Not confidence inspiring.

Can’t access content

Paid one year subscription but can’t access news, app or site request login, without the option “restore purchase”. Don’t waste your time or money paying for the subscription. I wrote 3 times to Veja customer service via email, 3 times via Whatsapp, no response.
Update: developer answer was that I should send an email to customer service. The same email that ignored me twice. So I am writing again, maybe the third (or forth) time is the charm… the whatsapp contact number is useless.

Resposta do desenvolvedor ,

"Ola. Bom dia!
Envie nos um e-mail para atendimento@abril.com.br com seus dados de acesso para que possamos sanar seu problema."