Venmo 4+

My Girlfriend Ashley Naumann ripped my Heart out on Monday when she broke up with me 24 hours after asking me to move in with her! I went from ecstatic to heartbroken in a 24 hour time span. 2 days before she asked me to move in with her we planned a romantic getaway to go skiing in North Carolina in Jan. Well I unknowing the future paid for the tickets which we non refundable or transferable. Even though she hasn’t spoken to me since Monday night she paid me back for the entire flight cost. I would have much rather been on the plane with her but having almost 800 dollars for my Christmas presents is ok I guess. Ashley is a wonderful smart beautiful caring young lady but I don’t think being a lawyer has taught her how to stand up to her mom yet, who has only met me twice and I guess decided I wasn’t good enough for her daughter. Having Venmo took all the hassle of getting the money in the bank painless and effortless. Ashley I just want you to know that if you ever change your mind or need me I will be here. If you never change your mind about me then I will die know I was there for you until the end

Love Alwaysa

I have money that was sent to me for bills on my Venmo and when I tried sending it to my bank it immediately locked me out and said my account is frozen... I’m not sure why but it won’t even let me do anything from this point in my account. I went online to your “help” page and followed the instructions for a frozen account... it ended up being a dead end. I then called customer support and they wouldn’t even tell me the issue with my account, just said it’s going to take 5-7 business days for an “account specialist” to look into my account. I don’t mind that, all I asked was if I could send that money back to the original sender or just cancel that payment. They said once a payment is sent through there’s no way to get it back to the sender, not even through customer support. So basically I have money sitting in my account and I can’t even touch it because my account is frozen? And they won’t allow me to speak with anyone before the seven business days. Absolutely shocked and mortified with this apps customer service skills. Very obvious that they don’t care about their customers experience and they have zero safeguards for protecting the financial aspect of this app. There should be some way to send that money back to the sender so I’m not sitting here waiting for nearly two weeks just to access those funds, or allow me to speak to an account specialist over the phone. Once this situation is handled I’m never using this app ever again.

As far as transferring money to another person the service works pretty well , just like CashApp or PayPal.

The Venmo card has been a horrible experience. For the first few days I had and used it I experienced no issues. Today it was a entirely different story. My card with adequate funds on it was declined everywhere causing much embarrassment. I finally reached out to Venmo and after several attempts got someone on the chat option. They basically told me they were being declined for security and could do nothing to assist me. Under normal circumstances I could understand and actually be thankful for a financial institution protecting my best interests but my card was declined at Kohl’s department store, two gas stations and even the ATM. The representative hand no remedy to give me beside cashing out to my bank and using my debit card. That would have been fine but the instant transfer wasn’t an option so 1 to 3 business days is now what I’ll have to wait to access the funds. Long story short if you want to send someone money who doesn’t mind waiting to get the actual money in the bank for a few days then Venmo is a fine option. If you want access to your funds quickly or the ability to use a debit card issue free use PayPal or your bank. Today’s issues put Venmo on the bottom of my list for fund transfer services for sure and the person I chatted with just solidified that I am making the correct choice.