Verkada Command 4+

I’m writing this review just because of the release notes with the last update. Keep it up!

The app works well and does exactly what I need/want. Verkada continues improvements and is becoming a game changer for access control and security in the industry. We’re migrating everything we can to verkada.

I really wanted to like this. The hardware is very good, but the software has so many holes. We spent tens of thousands of dollars on this and are disappointed. Examples: Video intercom does not show who is at the door until you answer it (defeats the whole purpose & video doorbells under $100 do this!). There is no distinct ringtone for the door intercoms, so when someone presses the doorbell, you have to find out which door they are at. Notifications are a mess. No picture is shown (except in text messages). You can’t easily mute the notifications. The notifications are not according to Apple’s standard. You need a license for everything & they are expensive! You need a separate AppleTV to view the video feeds as their previous iPad app is deprecated. There is no Apple Watch app (which would be so helpful!). There was no helpful introduction or setting up of devices. No developer response to Apple Store complaints. No Face ID for security so you have to keep logging in. I could name 100 things that are missing or poorly implemented. A greatly missed opportunity.

Why is it so difficult to make Command remember who I am, and have a seamless, effortless Face ID authentication experience each time I use the app?
Why is it if I wait three days, and then try to use the app again, I am prompted with no fewer than three screens requesting credentials in preposterous ways? No, I do not need a link emailed to me so I can login using the same phone I’ve had for over two years now, and have FaceID working fine on… seriously guys, there has to be a better, less frustrating way.