At first, I loved shopping on Vestiaire - they have good product options over a variety of sellers and types of products. But BEWARE, they have the worst customer service out of any platform I have ever seen. I purchased a product that, shortly after purchasing I realized was gravely misrepresented in the listing (I basically thought I was buying a purse and it was in fact the size of my palm”. I reached out to Vestiaire immediately about the issue to see if we could cancel the order before the item was shipped. I was told that, although they agree that the item was misrepresented, the Seller is the only one that can cancel the order. I reached out to the seller and she refused to cancel in order not to hurt her “selling reputation”. Once I actually received the item, I reached out to Vestiaire again. I have been tossed around with about 5 representatives for a complaint that I filed. Finally after days, they just told me that they agree the item is misrepresented but I didn’t reach out within 72 hours of receiving the item so there’s nothing that they can do. Plus, I reached out before the item was even shipped. Many other sites will give you a one time leeway but not here!Anyways, what I am saying is you can find some good stuff on this site. There’s also a chance that you will pay $300 for a keychain that fits absolutely nothing. If you have money to waste, go for it.

I used to be a fan of Vestiaire but first their app is terrible, if you do saved searches, it doesn’t really update on the searches you get notifications for right away by the time you go click items are gone. It’s constantly spamming you. If you sell they are constantly bothering you to lower your prices, their commission fees are high, on top of that you can correct your listings and it doesn’t let you add more photos like it kinda picks what it wants, which if you are trying to sell / buy an item is better to have as many photos of it as possible with the item worn! I had an issue recently with buying a pair of shoes that when I got them they were not the size marked in the shoe, I contacted costumer service, which is the worst, every time you get a response from a different person who seems to not have an idea of what you are contacting them about, their only job is basically to tell you “our experts have refused your claim and request for a return” only to then offer you “re-list your item for sale on your account with small amount of selling fee” not even for free, you pay for this quality control and they can’t bother to check something very important that the size is correct. If you google this company they have terrible reviews.

I deleted this app 6 months ago because of how frustrating it is to use and more importantly I do not trust selling on this site.. Tradsey now converting with this garbage company forces sellers to transfer listings. Re download and shocker it’s still awful.. can’t login, can’t reset password can’t do anything without getting error codes. Make a new profile on the website then log in on the app which still had glitches just to find out you still can’t upload photos 🤣 like what?… choose upload photos and you get the last photo in your album and that is it.. same as 6 months ago. Clearly it is not well maintained or developed. Try using your own app and see how easy it is!! Took me 20 minutes to post ONE listing on their website… not seamless not user friendly. curtsey and mercari way better………..DEVELOPERS- how am I supposed to list an item when the picture function does not work! One large photo shows up… and you have no help or contact area! Took 30 minutes to list one item on the website which was refuse with ZERO EXPLANATION (check email well I checked and there is nothing) same item I have listed on Tradsey so why would it be refused… Why is everything so difficult with no help options!? website and no better! Can only upload 1 photo at a time… dumb and takes forever! The most frustrating selling app/site! Get it together!!!

To start it takes about 35 to 45 minutes to do one post with the details. They are looking for once you gather all the information and you take the pictures exactly as they want a half of the posts get rejected because of whatever vetting process they have for your items they deemed to not be authentic. Despite having the receipt gift box, retail bag, that item comes with it still deemed not authentic when in reality, there’s nothing more to prove its authenticity than the receipt at the store it came from. So you’ve wasted 35 to 45 minutes of three or four times just to continue getting the same item listed.The other glitch is when you have a very desirable item(as I do) you are spammed a ton by people who want to contact you outside of the app and when you report it does you get any further this app has like me down so many dead ends wasted so much of my time and out of nine items I have attempted to sell only four of them are and out of the 41 has sold. The one that sold was only listed after I wrote this review. I wish I had my time back. And I can’t see any of my items out of my closet, going any further than the short fallings, where my profile has landed.

GTA V San Andreas “Simeon” once said, “You tell me what you want, and I will very carefully explain to you why it cannot be.” First review that appeared for me was “SCAMMER CITY” and it wasn’t what the user said within his context but more so the company developer team response that helped me dodge a bullet by downloading this app. When coming face-to-face with a thought out and well explained paragraph(s) they didn’t only, in summary, tell the person that it’s out of their hands and everything is moderated AUTOMATICALLY. Which is an incredibly red flag for a LUXURY app that people are spending hundreds if not thousands of dollars on to get scammed. But they accept that fact and do nothing to change it but explain their badge might get hurt for taking your money after grueling hours of work and you want to look nice and you see reviews that might be from competitors and buy the item not knowing they’ve been stolen from. The app and the company and website itself is a failure and with that being said, they have full potential to hire a customer service team as a luxury application that can help battle against the issues within their own system. Take it as a note that they don’t care about helping you, if you need help go to the settings and hope it works out and deal with it, at least that’d be the most honest way of putting it.

Veteran seller here. Decided to risk selling even though I had read all of the negative reviews. Had a number of sales go well and then suddenly they pull the rug out from under you. Mind you this is after I had received the revered “trusted seller” badge. My sale showed delivered 3 days after purchase by USPS. I could tell system was not recognizing this and tried to alert customer service. They claim customer has 72 to inspect and payment 24 hours later…apparently not. Zero help from 2 chats so took it to Twitter where they finally responded to tell me that they do see delivery but that they are giving buyer until end of the week….why? Are we doing this where we just make up the rules as we go along…seller absorbs all the risk? Should I just hope that someone eventually pays me?Buyer has her item, Vestiaire has their money and I apparently have to hope that I am granted my payment by the almighty Vestiaire powers that be…Number one complaint on every review site about VC is lack of customer service. The reseller field is wide open right now and they are missing the boat. Forget the marketing and the glossy ads..customers and sellers read reviews and there is a glaring issue with your customer service.

They entice you with a $30 coupon off of $150. I bought an item for $152. The order went through but then after a few days it was cancelled by vestiare. I contacted them and the agent told me to buy the item again. Following the agents instructions I bought the item again and applied the coupon. my total was $156. I submitted that order. Then when I went to check if my item was shipped I saw they charged me $186. When I contacted the agent, she told me that the coupon was not applied because I had to wait 48 hours before the refund was made to my original order. The agent never mentioned this the day that I was making the purchase,. they refused to honor their coupon. Not only that but when I was checking out, the total was submitted in $156. So they intentionally changed the amount after you already placed the order, this is so illegal. I will never recommend this company to any of my friends or relatives. This purchasing process was the worst process I had ever had to go through one purchasing online. Their agents are there to mislead the customers to their own benefit. Plus there is no way to call them. It’s all done through chat. Save your money and buy from Mama mama a reputable source.

I’ve published Wikipedia articles, an organization widely know for being notoriously persnickety in order to combat poor quality information. That grueling process was at least possible. Based on my experience with Vestiaire I can only assume that their platform is populated primarily by counterfeit accounts, products and reviews when a basic Burberry scarf that was given to be as a gift by a former partner three years ago can’t be listed on their app because its authenticity can’t be verified. This is a scarf. It’s a common mass produced scarf. Millions of these exist as it is a signature product from the manufacturer. It was never worn because it screams out-dated. Not timeless, out dated. Its only selling point is the cashmere. The listing looks just like many others. The description was borrowed directly from and attributed to the manufacturer. Measurements are confirmed by hand. The tag is identical. I personally saw the charge of the credit card statement from December 2021. The time I wasted creating that listing was more valuable than the listed price by 300%. I don’t appreciate having my time wasted on pretentiousness and that is all I got out of this all. Highly recommend Craigslist as a more valuable service.

The live chat help feature is flawed and confusing. I’ve spoken with three different ‘live agents’ in one chat while trying to resolve an issue with my order. Their responses had several grammatical errors that rendered them nonsensical. I don’t know if it was due to translation errors, but it made the chat very confusing and unhelpful. When I asked for clarification, my questions went unanswered or were met with canned responses that didn’t address my concerns. My order was held in customs due to a missing invoice from the sender. I also wanted to update my email address. Neither of these issues was resolved during my two-hour+ live chat. While I understand the missing invoice issue might take longer to resolve, it would’ve been helpful to have my other questions adequately addressed and transparency regarding the process. I felt like I wasted two hours and wasn’t any more informed than I was before I started the help chat. I had more questions than answers. Also, Vestiaire Collective is infamous for its additional fees. For example, I paid nearly $100 in fees on a $100 item. I've done a lot of shopping on similar resale websites and VC has the highest additional fees by far.

I’ve purchased a lot of clothing on the RealReal and eBay over the years and finally decided to give Vestiaire a go as well. Huge mistake. I purchased 6 different items each labeled as new with tags and had issues with 3 of them that were missed during Vestiare’s authentication. Two of the items were visibly damaged and the 3rd was 3 sizes larger than the listing. Opening a ticket with Vestiaire to dispute the transaction is painful and returns generally aren’t allowed from private sellers. On the two visibly damaged items I eventually got them to take the items back but the mis labeled one I’m stuck with despite being 3 sizes larger than listed in the measurements. I’m now stuck trying to sell this enormous jacket on my own and am out hundreds of dollars until it sells. I have zero confidence in their ability to properly look over items in the authentication process and less faith in them as a company fixing an issue. I can’t imagine how unreliable their authentications are for used clothes. As a buyer I would steer clear of this site. There isn’t enough protection for you even when the item clearly doesn’t match the description.