The Via Benefits Accounts mobile app gives you the power to manage your account(s) anywhere, anytime. With intuitive navigation and a modern look and feel, the mobile app is the smart choice to get the most out of your account.
A practical dashboard provides a quick summary of all your account information, making it easy to review expenses, get reimbursed, and receive important updates.
The mobile app puts the great features of the website right into your hand. Here are some of the features of the Via Benefits Accounts mobile app.
Safe and secure:
Simple user login and registration
Use your Via Benefits website login and password
Fingerprint or Touch ID Authentication
Built for busy lives:
Check an account balance on the go
Submit new reimbursement requests
Take pictures or upload supporting documents from your device’s library
Resolve account issues easily
Receive push notifications to keep you aware of important account activity
Track and manage all your transactions
Start a new help ticket
Manage all your help tickets in one place
Call account support with a tap
In this latest version of our Via Benefits mobile app we have improved overall performance and usability along with general bug fixes.
Enjoying the mobile app? We encourage you to provide feedback in our app store!
Ratings and Reviews
Love the ease of having this app available
Getting my information is much easier and quicker with the app. I like the notifications that lets me know every step that is being taken on a claim. There is one bug that needs to be fixed, in my opinion. The ability to press a line that says: processing and yo find out when it will be processed would be nice. The > is there showing there is more info but when you press it, it times out with an error. Other than that, this is a great app.
App has nice features but they arerarely accessible
The app offers some good information but my account seems to get locked on a regular basis. I enter in my credentials and am greeted with a very unhelpful message”account is locked. Please contact customer care.” Okay? Coooool - account is locked, how do I contact customer care? There should be a phone number and email address readily available (preferably shown within the pop up message itself). The greeting screen before logging into the app really is lacking any info whatsoever, by design, yes, but basic things should be available for folks who are experiencing difficulties. Maybe a simple “I” icon could be added at the top of the initial landing space that will redirect user to FAQs and info about when/ how to contact customer services. Just a thought...
Also, the password reset feature usually does not work. If I click “forgot password”, I am redirected to a page asking for some details and answers to my secret question but I cannot enter any information.
Anyways, I really do enjoy the app when I can access it! Unfortunately those instances are few and far between.
Poorly designed app causes frustration
Via Benefits treats the mobile app differently than logging in on a computer. The app does not mention this up front, however. If you try to log in using the known good credentials you previously used on a computer, you will get an error message telling you the credentials were entered incorrectly or you don’t have permission to access the information. If you keep trying you will be notified that the account is locked. This is NOT true — just the mobile app is locked. The error message tells you to call to unlock it, but the phone number to do so is NOT provided in the error message. Nobody thought this through. Missing from the initial password entry field is the ‘eyeball’ icon to show the password to make sure it is typed correctly before submitting it. I had to log in on my computer to get the phone number to call about this. It was a call which lasted over 57 minutes. Via Benefits needs to go back to the drawing board with this extremely frustrating app.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Acclaris Inc
- 85.8 MB
- Requires iOS 12.1 or later.
- Requires iPadOS 12.1 or later.
- iPod touch
- Requires iOS 12.1 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Age Rating
- © 2015 Acclaris Inc.
With Family Sharing set up, up to six family members can use this app.