VIA Link 4+

I love my drivers and the technology works almost all the time. Sometimes the ride will be late, especially during high demand times like rush-hour. Occasionally the navigation will take drivers in the way that you know is less efficient, but generally they will take advice from passengers. Overall, I highly recommend the service. if you were using the service to get to work, I recommend building in a decent buffer to make sure you’re not late. Almost all the time it picks me up in the earlier parts of the pick up and drop off window, but like I said earlier, every once in a while, it will not. Using the app has saved me hundreds of dollars in fuel and parking costs.

The drivers for the most part are awesome, however the service itself leaves A LOT to be desired. Honestly miss the idea of being able to count on a bus every hr/30 minutes. First the drop off/ pickup points can be inconvenient and even unsafe, as if whoever decided on the locations of them doesn’t actually go to the place they choose which is not the brightest idea. Also the service hours are more of a suggestion because if it is within the first or last hour of service you likely are not going to be able to get a ride because of the way the system is set up. the location services do not work properly and timing is also a suggestion as if they are short a driver you can expect to be late. I just wish VIA would spend the time and money to actually make the service something that accommodates those in node of rides to and from places without it seeming like they cut corners to save money when taxes and fares pay for all of the services.

I dont understand how they felt adding another zone would be beneficial when they cant seem to get to pickup/drop off on time as it is . Rides are constantly 15+ minutes late without warning which is extremely counterproductive when considering the fact that youre trying to catch the bus. The algorithm is crappy and inefficient. Oftentimes making drivers go on ridiculous routes that cause more time to be wasted. As i type i am waiting on a ride that was supposed to pick up nearly 20 minutes ago and havent even received the message with a delay eta or been assigned to a driver for that matter. Why offer a service if its not properly managed and executed . On top of that why is it that its only noon and there are no additional available rides!!! Why open a zone if youre not properly equipped to manage the ones you have . Theres absolutely no reason why at 12 pm someone shouldnt be able to get a ride . This is extremely unprofessional and just blatantly unacceptable . They need to do better if i could give zero stars i absolutely would