Via — smarter mobility‪.‬ 4+

On-demand shared rides

Via Transportation, Inc.

    • 4.4 • 9.4K Ratings
    • Free

iPhone Screenshots

Description

Think of Via like a shared shuttle that comes when you want, where you want.

Book rides straight from your phone, get picked up in minutes and commute or run errands without needing a car.

What we’re about.
SHARED.
Our corner-to-corner algorithm matches people headed in the same direction. This means you’re getting the convenience and comfort of a private ride with the efficiency, speed, and affordability of a public one.

AFFORDABLE.
Your trip will often cost no more than a standard public transit trip.

SUSTAINABLE.
Sharing rides reduces the number of vehicles on the roads, bringing down congestion and CO2 emissions. With a couple of taps, you get to do your part to make your city a little bit greener and cleaner, every time you ride.

Questions? Head to our www.ridewithvia.com or reach out at support@ridewithvia.com.
Loving your experience so far? Throw us a 5-star rating. You’ll have our eternal gratitude.

What’s New

Version 4.6

Performance improvements, bug fixes, and security updates.

Ratings and Reviews

4.4 out of 5
9.4K Ratings

9.4K Ratings

wittycomp ,

Loved it before covid HATE it now

I’ve used via for several years now and pre-pandemic it was great! They have since made all rides private which makes sense. The problem is they completely snd utterly changed the usage of the app. EVERY SINGLE TIME I use it now it always says 3 minute car available but takes several minutes to book so that they can then say “driver had to cancel but don’t worry a new one is ____ minutes away!” Now the really annoying part is that the minutes are straight up lies. Today I waited 40 minutes for a via that was originally “6” minutes away!! This is the longest this has ever happened to me but definite not the first (this currently happens every single time to varying degrees). I finally contacted customer support who told me the driver have been disconnected from the app so they would send me a new one... WHY DIDNT THEY TELL ME THAT BEFORE?!!! I’m just so frustrated with the horrendous quality of the app right now but I have hope for it going back to normal after covid!

Dani the unhappy customer ,

Going to stop using this for a while

Until I see improvements, I’ll probably stop using this app for a while... I dont know if its because I’m requesting a ride at a late hour or its just bad luck, but I would always get a notification that my driver cancelled before I’m either assigned a new one OR my Via request got cancelled altogether.
Tonight I have this app one last shot and if it ever made these terrible re-routes or driver cancellations again, I’d stop using it. And it did.

Tonight, my first driver cancelled on me, and luckily I got a new one...I didnt mind at first how my replacement driver parked a block away from my pickup address. But when he missed an exit and then the app gave him these roundabout routes (the app told my driver to take different highways that almost guided him in the wrong direction or making unnecessary exits), that’s when I told my driver to take a specific exit that would easily take me to my destination. And then the app tried to make him take a different route that guided him away from my destination...The app even told him to take an opposite turn despite my destination being so close by!
My driver apologized though, and I wouldnt want to give him 1 star. He’s def deserves a 3 star rating at least.. the low rating is most def for this app lately. I never had these kinds of problems back in Feb or March.. I’ve honestly become very disappointed with this app.

Altameace ,

Terrible experience and couldn’t get any rides

I’ve never written a review before about an app or anything for that matter, and this is literally the worst ride servicing app i’ve ever tried. Firstly I couldn’t get any rides but somehow other people were getting picked up in via cars in front of me at the bus stop, so there couldn’t have been no rides available in the area when I saw plenty. Then I finally got a ride after 15 minutes of repeatedly tapping the retry button, but it seemed that the driver kept getting farther away from where I was and stopped moving for several minutes, then just when the ride was 8 minutes away from me, it got cancelled. So I frustratedly tried to get another one and each time I saw one available somehow the seat got taken, this happened over 7 times, I eventually got on a bus because the app kept saying it couldn’t find any available rides and when it did, someone apparently took it 1.5 seconds after it appeared for me. I would rate this app zero stars if I could. Very disappointed, I was recommended to try this app because it was more affordable than lyft and uber, but I’d rather take those than ever try this again, waste of time (literally). Don’t try via if you have to be somewhere important at a certain time. Thankfully I didn’t try this to get to work.

App Privacy

The developer, Via Transportation, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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