ViaLynk EV Charging 4+

Great App

Customer support was helpful and fast - new Ev car and was confused about driving and charging but the app was really easy and helpful and helped me locate the stations to charge super quickly!

Love this app so much! Really straight forward and helpful!

All new EV Drivers should get this app!

Not as easy as ChargePoint stations.

It is a bit of a hassle to:
1) open the app
2) plug in the car
3) find the station site
4) select the charging station
5) wait for the charge to begin

This all takes about 1-2 minutes if the app correctly located the station. The app just said I was almost a mile away from the station I used.

A ChargePoint station allows you to:
1) remotely connect your phone to unlock the charging station.
2) plug-in and charge the car.

The ChargePoint system takes about 10-15 seconds.

If I were installing stations at my business I would not use the Livingston Charge system unless they offer a remote connect option like ChargePoint. The Livingston system feels clunky, slow, and just leaves the user feeling a bit frustrated to have to go through all the steps.

I could give the system a few more stars, because it does do the job to charge the car. But in this day and age, these systems should be operating in a streamlined fashion to seamlessly connect with our phones.

The Livingston system just feels like a system being adopted by a second rate operator or something out of the Dilbert cartoon where more bureaucratic steps are put in place to slow down a process that should be so simple.

개발자 답변 ,

Thanks for the descriptive feedback. We are always striving to be better! We are actively working on a seamless guest charging experience and expect to have it live in the coming weeks to address this exact problem. Stay tuned!

App is kinda klunky

I’m a new user of this charging service. The app installed easily and I setup my account with no problems. Today I connected to the charging station and entered the app to begin charging. I got to the point of selecting the charging unit to which I am connected but then couldn’t figure out how to proceed. I called tech support and was on hold for 10 minutes before being switched to voicemail where I left a message. All the while I was fiddling with the app and eventually pressed the magic button and got the charger switched on. I’m not certain just what I did to accomplish that. There needs to be an instruction how to proceed after selecting the appropriate charging device.
So I got a message that charging is in progress. Hope all continues well from here!

개발자 답변 ,

We're sorry to hear you had some trouble. Our support team is standing by and ready to help at (518) 691-3119!