Viator Tours & Attractions 12+
Plan travel experiences
Viator
-
- Free
Screenshots
Description
Welcome to Viator, the leading marketplace for travel experiences. With over 300,000 tours and activities, we empower you to make memories all around the world.
Thanks to industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. And with our mobile app putting world-class travel experiences in the palm of your hand, your dream trip is just a few taps away. Whether you need inspiration for things to do on your trip or want to access your tickets on the go, the app has you covered. Here’s how:
Book and manage your trip on the go:
• Browse our amazing selection of tours and activities before and during your trip
• Easily access tickets offline
• Modify, edit, or cancel your bookings from wherever you are
• Get same-day notifications about your activity with directions to your departure and pickup points
• Free cancellation up to 24 hours in advance
Easy trip planning:
• Read millions of reviews from Tripadvisor and our Viator travel communities
• Contact tour guides directly for easy communication
• Create wishlists of all tours and activities you want to book
Flexible payment options:
• Reserve now and pay later
• Pay in installments with Klarna
• Book with Credit Card, PayPal, or Apple Pay
Exclusive app-only promos:
• Take advantage of in-app messaging offering the latest promos and special offers
Viator Rewards
With Viator Rewards, you’ll earn rewards on every eligible purchase. The best part? You can use them to save actual money on future bookings. Do more with Viator. Earn. Redeem. Repeat. Simple as that.
No matter what type of traveler you are, Viator will help you make memories that will last a lifetime.
But don’t just take it from us. Here’s what our travel community says about the Viator app:
“So easy and efficient. Even ol’ guys like me can easily maneuver using the Viator app! Awesome!”
“Great app. Easy to navigate, lots of options, and great info.”
Rated 4.3/5 on Trustpilot with over 57,000 verified reviews.
P.S. Having technical issues with the app? Please email mobileappsupport@viator.com
Join the Viator App Feedback Team
Share your thoughts about the Viator App to make it better for our travel community.
https://www.userinterviews.com/opt-in/bTQXz4p6A6krCkVi475HFRm7
What’s New
Version 13.18.0
We've squashed bugs (yuck) and made performance improvements (whoosh) for an overall better Viator app (yay!).
Ratings and Reviews
Customer Service is a life saver, And I never write reviews
So myself and a group of friends are going to Japan in a couple of weeks and I had some reservations I made about 6 months ago, at first it wouldn’t allow me to make reservations for all of us so I reached out to customer support and surprisingly pretty sure it was a actual person! And they help me sort it out not a day later or a delayed response, I sort it out right then in their and I was really glad cause it planning is stressful! Then recently another person just bought her ticket and I had to help them also with reservation but when I check it was supposedly completely book! I was very disheartened but I verified on other sites and noticed that on other sites you can still booked, me wanting to keep everyone on the same reservation reach out to customer support and they submitted a ticket for me( I didn’t even know you can submit a amendment ticket till the person at Viator ask me if I wanted to) long story short I got to add her on our reservations and ugh I’m so glad 😭😭, the quick response and them actually being helpful is amazing which is why I’m actually leaving a review so whoever is in charge of customer service here give them a raise!
Worst app for trips
This is the worst app for planning trips. Their policy only protects the tour companies, cancellations are impossible and refunds are impossible. They collect all your money and provide no service. They don’t vet their suppliers so the service is horrible. 2 times the supplier did not show up at all and told aviator that I didn’t show up so they did not refund me said it was my fault. Second time cancellation was 4 days ahead of time they said it was too late and collected $1500 for doing no work. The suppliers are rude and ruthless liars. Visitor support is incompetent and impossible to deal with. Absolutely the worst trip app experience. I have reported this to customer care and they said “deal with it” and kept copy pasting the same answer refusing to escalate to a manger. Awful customer care.
Developer Response ,
Thank you for bringing this to our attention. Our Customer Care Team is happy to look into your concern further. Please contact us at Customer.Care@Viator.com for resolution.
Pre booking is scam
We use this site all the time and they are great site to use for your trips and we’ve never have had any problems until now. We pre booked an excursion for 12pm on a Wednesday which meant we needed to cancel by 12pm on Tuesday to get our refund. We had something come up on Wednesday so we weren’t going to make the 12 pm Wednesday, so I tried to change our time to 10am Wednesday, but I never got a confirmation email saying that it went through. I decided to cancel the entire tour at 11:14am on Tuesday because I didn’t want to loose out on $290. I was told I would be refund the $290 in an email but I wasn’t refunded. I called and they told me my attempt to reschedule actually went through and would have needed to cancel by 10am on Tuesday to get my refund per their policy. I asked why I didn’t get and email about the change or why the tour operator didn’t send me a message about the change in time and they said they may have been a glitch in the system. I sent them pics of my email and what the site showed as I canceled showing I would get a full refund with no cancellation fee. They still said they wouldn’t give me a refund per their policy. I think they are great site and I still trust them to book all my excursions, I just will never pay for booking since I now believe no matter what you will not get a refund if you you have to cancel. They definitely value their money over your continued business.
Developer Response ,
Thank you for bringing this to our attention. Our Customer Care Team is happy to look into your concern further. Please contact us at Customer.Care@Viator.com for resolution.
App Privacy
The developer, Viator, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Other Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- VIATOR SYSTEMS PTY LIMITED
- Size
- 132.6 MB
- Category
- Travel
- Compatibility
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- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
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English, Danish, Dutch, French, German, Italian, Japanese, Norwegian Bokmål, Portuguese, Spanish, Swedish
- Age Rating
- 12+ Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
- Copyright
- © 2024 Viator
- Price
- Free
Supports
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Wallet
Get all of your passes, tickets, cards, and more in one place.