Victoria's Secret PINK Apparel 12+

Make sure to double check the items in your cart, sometimes it deletes or adds two of an item or shifts the items in your cart gets pretty frustrating. Also, I always have problems finding the login/access my VS credit card account from the app. Am I the only one who has issues with the password as well? Every time it tells me wrong password so I have to change it. Lastly, the quality of clothes has lowered, had new bras that ripped or snagged easily. Most annoying is the bra tags!!! They’re huge, scratchy material and very hard to remove without damaging the bra. Been a customer for over 20 years and it’s been downhill for VS since then. Hope they figure all this out for the prices we pay we deserve better as a consumer. Thank you.

Tried at least 10-20x to checkout, the only way payment worked was by entering my card manually. Paypal and apple pay BOTH DON’T WORK. Also support phone & chat continuously hung up/ended the chat for me, multiple times. Don’t say you offer 24/7 support, and then don’t allow proper contact. I hope I never have to use this app again. Apple pay - the app tried to use my giftcard and still charge me the full amount even though it said giftcard applied (tried to steal $50 extra than it should’ve), while Paypal kept changing my order total and addresses and sent me in circles over and over. Literally terrible, and super stressful. I just wanted to easily buy some underwear!!! The lack of support during one of the biggest online retail days of the entire year is really not cool. During the already stressful holidays, this is not the experience you want. Its also nearly impossible to review your cart because if you scroll just a little too far in either direction (up or down) it refreshes and displays your items in a whole new order. That logic is wack. I’m on an iphone 12pro that is fully up to date, if your developers care. My app is fully up to date too. It’s very easy to reproduce. I also tried all of this both signed out of pink nation AND signed in. I rarely write reviews, but your app stressed me out so bad, I had to. I hope you see this and I hope you care enough to fix it.

I LOOOOVE VS and PINK but their apps are ridiculously SLOW!! It becomes very frustrating to use the app, trying to scroll and the screen doesn’t move, takes so long to load when u click on something to view, AND a lot of times when I do click on something to view and then click the back button to what should be the point where I left off of to view the item but instead takes me back to the top. Then I have to scroll back to where I was. It makes me not want to view an item n see what other color choices there are bc of it. These thing don’t happen all the time but they do happen more than the times they don’t happen!! There are times where I just want to see what’s new or just scroll through but I end up just closing out of the app bc of how long it takes and the other issues. PLEASE make your app for convenient. For the amount of money we are all willing to pay for clothes that aren’t always the best of quality but yet we still love them and pay the high prices, then some of that money should serve to make an app that is way better than it is. Using this app is what u would expect using some 5 & 10 store app.