VidAngel +4

I emailed support about some issues I encountered with a movie; it seems the movie was incorrectly filed under the wrong filter, and I ended up seeing nudity. This has never happened before. The support team was polite and said they would forward my concern to their tech department. However, when I checked back a few days later, nothing had changed. It felt like they were just brushing me off and saying whatever to get me to go away. Now, I don’t trust that the filters are accurate. I’ve had similar issues with other movies in the past but didn’t speak up until it became too graphic to ignore. Now, I feel like I’m paying for a service that is inconsistent. If Netflix made these kinds of mistakes, there would be an uproar. VidAngel has the potential to be like Netflix or other streaming platforms, but for those of us paying a monthly subscription, our concerns should be addressed seriously. If they need to raise prices slightly to resolve these issues, I’d be willing to pay more to ensure the content is properly filtered. I understand mistakes happen, but how they handle these situations is crucial. I’ll definitely update my review once I see some improvements.

We are so sorry about the filter being miscategorized. It looks like our content team is still looking into this to decide which category the filter belongs best under. Our filters are added by humans, so errors are inevitable, although we do strive to keep them minimal. However, we very much appreciate our customers reporting these to us when they happen. If you need anything else or would like an update on this filter, please reach out to us at support@VidAngel.com. Thank you!

I hate to give anything but a five star review here. So much about this company deserves five stars - the very idea, the selection of movies, the social media posts, etc. Please, please keep improving. You’re doing awesome!

However, the app itself has alot frustrations. I understand it might also be because the streaming platforms don’t make it easy on them. But the app doesn’t remember where you are in as you watch the movie. As soon as the device screen goes dark, you have to reopen app, find the movie again, reconnect to chromecast, wait for it to connect, all to just pause the movie if your kids walk in and ask a question. If the electricity goes, or it disconnects for whatever reason, it doesn’t remember where you are and you have to do all previous and then figure that out. If you need close captions, which we use on all other apps because ADHD, they are SO DELAYED to the actual audio, like 2-3 minutes by half way through the movie, it’s just pointless.

So, I’ll never cancel if I can help it. I want to support the project. But please keep working on app support. Such a great idea and so very frustrating to use. Keep working. You can do it!

Thanks for leaving the review. It's good to hear you like using VidAngel with your family. Please reach out to us at support@VidAngel.com and let us know more of what's happening. We'd love to get this working for you again.

We like everything about this app so far. However, there are at least two things that need to change.

1) the age rating. VidAngel is categorized as 4+, but it needs to be higher. Our apps on the AppleTV are locked down because of our small children, except for kids apps AND this one now. This is NOT a four year old app. Please change the age rating to what it should be verses something a four year old can access.

2) being able to change filters in the app. My preference would be to change filters on my account online rather than directly in the app. If parents are wanting to block content from kids, they’d still be able to change filters in the app before they start watching the show or movie.

Thanks for leaving your review. We're glad you can see a value in VidAngel. 1)Please write to us at support@VidAngel.com so we can track your request about changing the age in the app store. We've only ever had 1 other request for this.
2) You can put a parental pin on the filters so they can not be changed without that pin. It is only available to set on our website. If you are unable to find that, please write to us as well and we can help you with that.