VietJet Air 4+

Bad customer service, bad communication skill, oppressing adolescents, trying to charge money with whatever they can! They allow me to go through the check-in counter with my baggages after discussion but then try to charge me again when going through the gate. I said I’m under 18 and go alone and asked them to talk with my parents for support but they all refused (I dont have enough cash with me). 3,4 people constantly asked for money, and I thought they dont know how to communicate properly with customers (especially adolescents like me). I think I’ve suffered from serious mental damage. Never again!

WORST airline and I Fly a lot, out of my 6 flights in SE Asia this one is the worst, nothing has changed with my baggage weight and they charge 60$ for check in after waiting at the counter early they come 20 minutes late giggling and drinking coffee wait another 10 minutes tell me to check all my bags go back to the line wait again tell me to go through security again. NEVER fly this airline, I went next door to thai smile ticket counter just to see how much, they allow me to bring my bags free and fly for 50$. 10$ LESS than the fee to check bag in this horrible airline. NEVER AGAIN.

I flew in October from Narita to Hanoi on Viet Jet on an Airbus aircraft. The awful service starts at the check in counter and continues with the inflight service. Starting with check in you have to pay cash for everything. Once on board if you want anything to drink from water to tea you have to pay cash.

I have been flying commercial all over the world for 50 years and this absolutely the worst carrier on the planet! Avoid this airline like the plague! The seating is cramped and I will not even comment how awful the food is especially since you have to pay for it!