VillaSport 4+

I was excited when our club announced improvements were finally coming to the app. For many months I’ve had to manually reselect my location, scroll through all the childcare reservation options for any given day, ensure I reserve for the correct age group because they are all lumped together, and ensure I check the correct child for the correct age group because there is no filter to show which classes apply to which child. Sometimes it shows an option to register when a class is full to go to the waitlist, and sometimes it just shows the registration is closed. It has been taking me about 20+ minutes to reserve all of my family’s classes each week. Since the big app update, I’ve had to reach out to multiple club and concierge staff for help because the app won’t log me in with either correct credentials or through the create new password options—the only two options available on the app. The staff is just as frustrated as I am. They really want to help me, but nothing is working. I’ve had to start having them manually check me in and manually add my children to classes every day.

Ugh, y’all it’s ridiculous. All I want to do is book a service. PLEASE TAKE MY MONEY AND GIVE ME A MASSAGE! But no. App gets stuck on “finding my account and profile”, then all words disappear, and all that remains is completely blank screen. I’ve gone back to Home and started the process again no less than 10 times. Very frustrating.
I don’t mind calling in a booking. It’s not a huge inconvenience to swing by the front desk when I head in today. Just asking: can booking via the app be a viable option at some point in the future?

I really love VillaSport but hate the app. It’s difficult to navigate, the calendar days are so annoying. There are no events ever listed. Sports are not updated. Parent night out themes are not updated. It would be nice to reserve spots to that on the app as well. I wish I could order food from the app and have it ready for pick up. No spa information. Would like to book appointments through the app and see what/who is available. I don’t like personal trainers but that would be a useful feature also. Basically this app is useless other than scanning in to the gym so I really wish there was another way so I could delete this app altogether. It could be an awesome tool but for whatever reason developer chose to just be boring and incomplete with what they did put up.